“I ordered these for my groomsmen, and the quality is beyond what I thought they would be. The glass is heavy, and very ornate. Unfortunately one of my decanters came broken, but I emailed customer service and after submitting proof, they created a new one and have already sent it out. I highly recommend using this company.”
Hello Matthew, we are sorry to hear that you received some of the decanters you ordered damaged. We will have our customer support team reach out to you so that we can resolve this issue.
“I only received 4 of the 5… the “hunter” decanter was supposed to be re made and I guess shipped separately. But I still have not received the Hunter decanter.”
“Would give no stars if it was an option.
The order for these was placed a month before the event they were needed for. There were no updates provided on the status and multiple emails to the support team went ignored in the interim. The order confirmation stated that the items would be shipped in 5-8 business days with delivery 3-5 days from shipment.
Two weeks after the order was placed and after multiple attempts to contact Groomsshop, I requested to have the order canceled as it had become apparent the decanters would not be delivered in time. Again, the requests and multiple emails were ignored.
I initiated a chargeback with our credit card and provided the emails as evidence. Over a month after the initial order and after the requests for cancellation and charge back, I received an email stating that work had begun on my order. The decanters were delivered about a week later. I would send them back, but groomsshop continues to ignore any and all inquiries about it. The CC company has refunded the money due to the chargeback.
DO NOT ORDER FROM GROOMSSHOP IF YOU VALUE YOUR TIME. This is hands downs the worst customer service experience I have had in a year that I think everyone can admit has been a particularly bad showing for the service industry across the board.”
We are experiencing volume well above what typically occurs during Holiday Peak due to the ongoing health crisis. New scanning practices limit contact with parcels moving through the network, which may reduce visibility into parcel status and movement.
You do not have to return the item that you have, you may dispose of it if you wish to. Thank you
