Hello Weston, We are sorry to hear that there were some concerns regarding the item that you received. We will have our customer service team reach out to you so that we can fix this as soon as possible.
“Ordered 6 of these sets - both for the groomsmen and best man. They came completely incorrect with different designs all together. No “Best Man” or “Groomsman” text on the decanter. Reached out to support to have them replaced. Support was responsive and helpful at first but then stopped replying all together. Incredibly unprofessional and disappointing.”
Hello Yara, we are sorry to hear that the support team has not responded promptly. We will follow up on this and have our customer support team reach out to you as soon as possible.
“Ordered 6 of these sets - both for the groomsmen and best man. They came completely incorrect with different designs all together. No “Best Man” or “Groomsman” text on the decanter. Reached out to support to have them replaced. Support was responsive and helpful at first but then stopped replying all together. Incredibly unprofessional and disappointing.”
Hello Gabriel, we are sorry to hear that the support team has not responded promptly. We will follow up on this and have our customer support team reach out to you as soon as possible.
“Ordered 6 of these sets - both for the groomsmen and best man. They came completely incorrect with different designs all together. No “Best Man” or “Groomsman” text on the decanter. Reached out to support to have them replaced. Support was responsive and helpful at first but then stopped replying all together. Incredibly unprofessional and disappointing.”
Hello Yara, we are sorry to hear that the support team has not responded promptly. We will follow up on this and have our customer support team reach out to you as soon as possible.
Hello Adrian, Thank you for your feedback and we apologize that your experience with the product you received was not up to your standards. We will have our customer support team reach out to you to resolve this issue.
I'm so sorry to hear about this. Please send us a picture of the item that you have received and we should be getting back to you very soon to assist. Again, our sincerest apologies. Stay safe.
