Thank you for your feedback! We are sorry to hear that there are some issues regarding the item that you received. We will have our customer service team reach out to you so that we can resolve this as soon as possible.
Hello James, We are sorry to hear about the confusion. As you can see, the processing of your order was indeed expedited on our end.
The fee of $9.99 is for the Priority Processing Option which ensures that your order will be made and shipped in 48 business hours. Weekends and holidays are excluded.
Your order was placed on July 6th, at 4:27 pm. Orders received after 11:00 am MST will begin processing on the next business day. With your selected shipping method, USPS Ground shipping, it usually takes 2 to 8 business days from the ship date for the package to be delivered.
Having said this, we've processed the refund for the Priority Processing Option fee. It may take 3 to 5 business days for the transaction to show on your account.
“The new watch I ordered was to replace one of the five that the initials were wrong on. Overall I like the watches as they will be gifts for the groomsmen, bestman and ring bearer at my wedding in 26 days. They also arrived quickly so we could check for errors and get a new one ordered.”
“Hello,
I ordered some of these watches for my groomsmen, one was missing the chain and subsequent hook! Can you please send me one.
Thank you
Nicholas Gerhardstein
216-970-3533”
Thank you Brandon for your feedback and we apologize that your experience with the product you received was not up to your standards. Rest assured that we will improve and do better in the future.
“All the engravings look good and uniform. Didn’t have any damage in shipping and each watch came in it’s own wooden box. Did not function check the time on each one yet.”
