“2 Pilsner came in shattered. I've tried multiple times to send an email and email has not worked. Oddly enough, it looks like going through this website works. I have called and been told once I send the email I can get replacements, but the email continues to bounce. I really want those items for my Groomsmen, but now it's going to be tough to get the items to those men due to them going back to their home towns after the wedding. Also note, this was with paying $30 extra for shipping. Just bad all around.”
Thank you for your feedback, William. We are sorry to hear about some issues regarding the item that you received. We will have our customer service team reach out to you so that we can resolve this as soon as possible.
“One glass arrived broken, was promised that a new one would be made and shipped out immediately but it’s been a week and I have yet to hear that it’s in production, shipped andything and we need these glasses as a gift for our wedding in 4 weeks”
Hi Salvatore
We are happy to inform you that as of the 22nd one of our support agents requested a replacement for this glass including a couple of other items in reference to replacement order 93436-2
We will surely notify you once the product is fulfilled and shipped out
Thank youf for your feedback
