“I'm giving two stars because I've only received one of the five glassed i ordered but the quality of the product is very good and maybe I will get all five before the wedding”
I'm so sorry your order hasn't arrived. I know how frustrating this must be. We're so glad that you contacted us about the situation; it's important that we get it fixed. If you have already sent us an email, we should be getting back to you very soon to assist you. You can also send us a message on Facebook so we can speed up the process. Stay safe.
“The quality and design was certainly adequate, my reason for a 2 star review is purely based on the delivery time. I ordered specifically for them to arrive prior to my wedding. It took almost a month to arrive after I placed my order, when the shipping was expected within 5-7 days of placing the initial order. Now I have to ship my gifts out to my groomsmen who live out of State. I would have ordered elsewhere if you were honest about delivery timing.”
“Ordered theses along with other stuff...the other stuff came out great and was shipped promtly and arrived quickly....theses on the other had were slow to production and supposedly shipped weeks ago still waiting a month later”
I'm so sorry your order hasn't arrived. I know how frustrating this must be. We're so glad that you contacted us about the situation; it's important that we get it fixed. If you have already sent us an email, we should be getting back to you very soon to assist you. You can also send us a message on Facebook so we can speed up the process. Stay safe and take care.
“Products great, horrible customer service, finally got an answer after 4th time contacting customer service 2 emails never got answered to this day, then I called customer service wondering where my products were cause it was well over the company’s policy on production and shipping time they stated would arrive later that week but they gave me the incorrect tracking number when asked to receive the new one was told they would email me, then they never did, called back following week (4th time and person was actually helpful) and apparently they cancelled that order and were making a new one and would then have to wait even longer to receive it, needless to say took over a month to receive and absolute shit for customer service. ”
Thank you for sharing an honest review of your experience with us. I am sorry that your experience didn't quite match your expectations. We're so glad that you contacted us about the situation; it's important that we get it fixed. We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short.
We’ve seriously taken your feedback as this is very important on how we can improve our services as a company as we grow. We will do everything we can to make sure this doesn't happen again.
