“These came in super quick, which was fantastic. But they're much smaller than they appear they'd be, very light and cheap-feeling, and the engraving is unfortunately uncentered. For the price you pay (which is fair for 5 customized pieces), I guess I expected slightly better quality. Great company with a lot of really cool gifts, but I wish I went a different direction than the pocket watches.”
Thank you for your feedback Brett and we apologize that your experience with the product you received was not up to your standards. It was an uncommon instance and we’ll do better in the future.
“I ordered pocket watches and the delivery was about 2 weeks later than what the website said, the wood boxes they were in looked like they were constructed by a 2 year old, and the engraving itself was very poor quality. I was embarrassed to give these to my guys!! And they were shipped in an envelope, which offered almost no protection for the wood boxes. I was very disappointed in every aspect of my purchase”
I am sorry that your experience didn't quite match your expectations.We're so glad that you contacted us about the situation; it's important that we get it fixed. Our mistake has cost you a lot of time and money. Please allow us make it right. If you have already sent us an email, we should be getting back to you very soon to assist you. You can also send us a message on Facebook so we can speed up the process. Stay safe.
