“Amazing communication from Josh and the rest of the team, always very timely. Every single groomsman mentioned how incredible the quality was of the whiskey decanter. Would go through the entire process again.”
“Seems like good quality, however the item was shattered when I received it. I emailed customer service for a replacement and within minutes they responded to me ensuring I would receive a replacement at no cost. Haven’t received the replacement yet”
Hi,
Thank you for posting your feedback. We're very sorry for the inconvenience.
It appears that you were assisted by our Customer Service Team regarding this issue on 4/29. It also shows that your replacement order is on its way to you since yesterday. Thank you so much for your patience.
“The customization is perfect but I did receive one of the bottles with a broken cap still waiting for customer service to get back to me on the replacement cap.”
Hello Justin, We are sorry to hear that received one of the bottles with a broken cap. We will have our customer support team reach out to you to assist you regarding the matter.
“Great quality, although a little smaller in person than expected, same goes for the glasses. Regardless, the etching is decent quality and everything was securely wrapped up and shipped quickly with no damage or issues. Would recommend to anyone interested in this kind of stuff!”
