Hi Mark, thank you so much for your review! We're glad to hear that you enjoyed our equipment.
We're always looking for ways to improve the quality of our products and services, so we appreciate any feedback or suggestions you might have. If there's anything in particular that concerns you about your experience with us, please let me know and I'll be happy to look into it.
“Ordered a standard weight bar. Received it but it has poor quality knurling and provides poor grip. Gym Direct cared little and offered $10 off. I don't want $10. I want a good quality bar. Avoid.”
Thank you for taking the time to review our product, Peter. I appreciate that you took the time to provide feedback and am sorry for your disappointment with your purchase.
I'm sorry that we were unable to meet your expectations in this instance and will be sure to pass on this information to our Quality Assurance team as well as any other departments who may be able to help rectify this issue. For the most part, the barbell you purchased featured knurling standard to that bar from the manufacturer, and based on the images sent - was not a defect. Unfortunately due to that reason we are unable to offer anything else in terms of replacement and/or a gift voucher. If there is anything else we can do, please don't hesitate to reach out!
