“The pack of #61 I received were not 21" .. my client was not please. The label on the pack was correct but the length was off by INCHES. I lost money due to this... Which sucks.”
Dear Jessenia,Thank you so much for taking the time to share your feedback regarding our Keratin Extensions - 21” 21”/53cm / 61 / 25 Strand Pack. We sincerely appreciate your input and apologize for the inconvenience caused.
We understand how frustrating it must have been for both you and your client to receive extensions that were not the correct length, despite the correct label on the pack. This is certainly not the experience we want you to have with our products.
We would like to make things right and ensure your satisfaction. May we kindly ask for more details on how we can improve? Your suggestions will be of great value to us, as we strive to continuously enhance our product quality and customer experience.
Thank you again for bringing this issue to our attention. We look forward to hearing from you soon and working towards a resolution.
Warm regards,
