Thank you so much for your feedback, Audrey. I truly appreciate you taking the time to let me know about your experience with Shipping Protection. I am so sorry that your package arrived open and that you were lucky enough that your item was still in the package. We will address this and take more care for future. We value you as a customer and want to ensure you receive the best experience.
Dear Jessica, Thank you so much for your kind 4-star rating of our Shipping Protection service! We truly value your feedback and are glad to hear that our service is meeting your expectations.