“It is the perfect piece. Thank you Jess, you did a fabulous job in creating this very special piece of jewellery. The quality and the speed in which it was made and delivered was faultless. When my sister opened the beautifully packaged gift it brought tears. It's a little piece of wonderful knowing my mum will always be with my sister. It's worth every penny and I intend to do something similar for my brother. Thank you HOH Team. Your pieces of jewellery are amazing.”
You are so very welcome, thank you for choosing us to create such a special gift for your Sister in memory of your Mum, we really hope that although in the saddest of circumstances it continues to bring you all comfort
“I ordered £800 worth of memorial jewellery. Two members of my family had died a month apart and I wanted to buy something special for their grandchildren and children Staff were extremely helpful and empathetic ,I also changed my order at the last minute . Staff went out their way to make sure my order was correct. The jewellery created was perfect. Just perfect thank you”
You are so very welcome, thank you for choosing us to create this special pieces of jewellery for your family members. Here at Hand on Heart, customer service is of the utmost importance to us and we are over the moon to hear that you had such a good experience with us. Although in the saddest of circumstances, we hope these keepsakes will bring you all comfort.Kind Regards, Team HoH x
“Fast process, easy to arrange and wife loves it; however, the pendant is a bigger size than the one purchased in 2017 -- have the sizes changed since then?”
Thank you for writing to the team with your feedback, we are delighted to hear how simple you found the process.I can see that in 2017 an order was placed under your account for one of our small heart charms and your new order was for a Large Heart Necklace which is why they are a little different in size. We do state all of the approximate sizes in the product description and always welcome customers getting in touch if they have any questions at all about their design :)Kind Regards, Team HoH x
“I love my handprint heart, it is the second one I get as I have one from when my first baby was born too, and came back for more. I wish you guys had more shapes to choose from (I currently had a choice between heart and army badge), I had to go for the same heart shape again and realised they don’t look great together on the same chain. Well well...they will have to take turns...”
Thank you so much for your feedback, it's really lovely to hear from a repeat customer. We will certainly pass your comments on to our design team as we are always looking to explain and improve our range of jewellery!Kind Regards, Team HoH x
“The team were so helpful in advising and helping me choose the right size charm for my existing necklace, retracing an order from 2 years ago. It arrived perfectly. I love it and it sits so nicely with the current one. Thank you!”
“Absolutely beautifully made, we lost our four year old puppy in very sad circumstances. This is a a beautiful reminder for my daughter (who the puppy was bought for). She loves it.”
Thank you for choosing us to create such very special keepsakes for your Daughter, it was a pleasure to create something which means so much and we are all delighted to hear how happy you both are with your unique jewellery. Although in the saddest of circumstances, we hope that this order brings some comfort
