Thank you for sharing your experience with us. We understand your concerns about the polish cloth and whilst we wouldn't expect the polish cloth to remove any oxidization from the print, residue on the polish cloth is a normal result of its cleaning agent, which is designed to remove tarnish from silver items. The cloth's purpose is to attract and absorb impurities, resulting in a black appearance.I see that you have already been in touch with one of our team members regarding this matter, and we are actively working to resolve it for you.If in the meantime, you require any further assistance, please don't hesitate to reach out to us via email and a member of our friendly customer service team will be able to help. - Team HoH x
“I am over the moon with my handprint necklace. It feels really good quality and I love how it is my daughter and son’s actual handprints. I contacted the company just before it dispatched and they got back to me immediately. I would definitely recommend them!”
Thank you for your fantastic feedback. We are so pleased to hear how delighted you are with your unique keepsakes and our service. As with any business like ours, the greatest advertising we can have is word of mouth from satisfied customers and we are truly thankful to you for recommending our services - Team HoH x
The best possible feedback we can receive is that you had a great experience with us and we would like to thank you for your feedback and for choosing Team HoH to create your special piece of jewellery - Team HoH x
“Fanatic experience from start to finish. Print kit came really quickly and was able to get my girls hand prints and send off to get the necklace made. Item arrived a lot sooner than originally stated which was great.”
Here at Hand on Heart, we pride ourselves on providing our customers with the very best customer service and so it really is great to hear how delighted you are with your experience. It was a pleasure to create this special piece for you - Team HoH x
“I've order this item as an upgrade of the necklace I had bought last year. The customer team were amazing, really helpful and patient as I had so many questions. The item was delivered quickly and it's beautiful! So pleased with it, thank you!”
This is such wonderful feedback. Your generous repeat custom is greatly appreciated and we are delighted to hear you have thoroughly enjoyed your experience with ordering from us on both occasions. Every order really is created with great care and consideration and so it really is lovely to hear this is seen by our valued customers. We are so pleased you adore your piece it was an absolute pleasure to create for you! - Team HoH x
“I've order this item as an upgrade of the necklace I had bought last year. The customer team were amazing, really helpful and patient as I had so many questions. The item was delivered quickly and it's beautiful! So pleased with it, thank you!”
This is such wonderful feedback. Your generous repeat custom is greatly appreciated and we are delighted to hear you have thoroughly enjoyed your experience with ordering from us on both occasions. Every order really is created with great care and consideration and so it really is lovely to hear this is seen by our valued customers. We are so pleased you adore your piece it was an absolute pleasure to create for you! - Team HoH x
