We aim to give our customers the best possible customer service and it's wonderful to hear that this is seen in this instance. Thank you for letting us know your feedback, this will be passed onto the rest of the team - Team HoH x
“Excellent service and handprint charm is of outstanding quality very please with it. This is my second charm I have had to add to my necklace would highly recommend”
Thank you so much for this lovely review, as with any business like ours, the greatest advertising we can have is word of mouth from satisfied customers and we cannot thank you enough for recommending our services.Team HoH x
“My necklace is absolutely beautiful and such a precious piece of jewellery following the tragic and sudden passing of our son in a road accident. The hospital had taken a print of my son’s hand and they were able to scale this down to fit without any loss of detail. From my first initial enquiry as to whether it was possible to scale down an adult size hand print to fit, the responses were so prompt and they were so helpful guiding me through the process. I cannot recommend highly enough. Thank you so much for such a treasured and well made piece of jewellery.”
Thank you for choosing us to create such a very special piece of jewellery. It was a pleasure to create something which means so much and we are all delighted to hear how happy you are with your unique keepsake. Although in the saddest of circumstances, we hope that this jewellery brings some comfort!
“I had a issue with one of many of the charms I ordered the lady who helped me was amazing emailing me and going the extra mile to make sure my wife got what she wonted. Thank you all the team u helped create memories for life.”
Thank you so much for taking the time to leave this amazing feedback, we're all over the moon to hear how much you and your Wife love her special piece of jewellery, it was a real pleasure to create. Here at Hand on Heart Jewellery we strive to provide the very best service we can and your kind words and very much appreciated,Team HOH x
“Have always loved the variety of beautiful products on the Hand on Heart website. Although the first charm despatched to me was incorrect, HoH was fantastic at correcting my order as quickly as they could. All the charms I have ordered have been fantastic quality, highly recommended.”
Thank you so much for your lovely feedback! We are sorry that your piece wasn't quite right but would like to thank you for allowing us to rectify this >3 Team HoH x
“I recently purchased a handprint pendant and I have to say I am so impressed with the service I received! I paid for express delivery as I wanted it before I went on holiday and I had the handprint kit within about 3 days and then I just had to take a photo of his handprints and send it back to them which I thought was a very efficient way of doing it rather than me sending the whole thing back, I then got a text saying that my prints were good and they wouid go ahead and make it, I then received my necklace a few days after. All in it was 7 days from the time I placed the order to having it delivered, I have told all my mum friends about it!!”
Thank you so much, this is so lovely to hear >3 As with any business like ours, the greatest advertising we can have is word of mouth from satisfied customers and we cannot thank you enough for recommending our services.Team HoH x
“Firstly my gift certificate was honoured way past its expiration date which was wonderful news. Secondly the company’s customer services was brilliant, I was kept updated and my details double checked (dates, spellings, delivery address etc) which had changed since the gift certificate was purchased. Lastly the craftwomanship was truly wonderful. Such a lovely keepsake or to be worn. Thank you so much to everyone involved, my charm makes a magical memento.”
