“End to end great service, very easy and efficient ordering process. Getting the prints of my sons hand and foot was a bit of a challenge but final result was great. My partner absolutely loved it”
It was an absolute pleasure creating your unique keepsake for you and we are so pleased to hear how delighted you are with your special HoH piece and our service.Team HoH x
“I have still not received my order 7 days after the tracking service stating it has been delivered to my address. I have had zero corresponding emails back from yourselves or DPD. So disappointing especially as it was a Christmas present. Would not recommend & would like a full refund.”
Thank you for contacting us with your feedback, we are so very sorry that your order did not arrive with you in time and for the delay in our response. We can see that you have been speaking to a member of our customer service team over email this week but please do get in touch if we can be of any further help at all,Team HoH x
“After an horrendous experience with delivery company DPD, we made a complaint and you came to the rescue, re delivering our package safely via Royal Mail.For this, we thank you so much xProduct, as beautiful as the first item I purchased from you.Please take a look at Trustpilot on Google, DPD have awful reviews, you might consider changing your delivery company”
Thank you for your feedback. We are so sorry to hear that you did encounter some delivery issues and would like to thank you for bringing this to our attention and allowing us to resolve this with you.Team HoH x
“I had this charm made for my stillborn son using his hand and footprint. I am so utterly grateful and pleased that I have been able to purchase this jewellery to wear every day to remember my son.Great service and would highly recommend to everyone.”
Thank you for choosing us to create such a very special piece of jewellery. It was a pleasure to create something which means so much and we are all delighted to hear how happy you are with your unique keepsake. Although in the saddest of circumstances, we hope that this jewellery brings some comfort.Team HoH x
“Got a necklace with hand and foot print of my baby for my wife. The customer service was outstanding from the start. The prints are easy to collect with the kit that was delivered to my home and even easier to upload by photo using my mobile phone. I love how hassle free the entire process was. I was contacted by a customer service agent who helped me resolve a tiny issue I had with my prints being the wrong way round. The actual necklace is beautiful and my wife loves it. A high quality product that can be kept and treasured forever.”
Thank you for your wonderful feedback. Your generous repeat custom is greatly appreciated and we are delighted to hear you have thoroughly enjoyed your experience with ordering from us on both occasions. Every order really is created with great care and consideration and so it really is lovely to hear this is seen by our valued customers. Thank you again for your feedback.Team HoH x
“Thank you so much for the beautiful necklace and charm, which I bought in memory of my baby daughter. They are absolutely perfect. It was so easy to upload images of her prints and with the express service I had the jewellery in a matter of days. It was beautifully presented with a personalised leaflet from the jeweller who created the pieces and I was so delighted to have such a fitting, personal memorial. I love that our baby's prints have been retained by HoH so that we can request more jewellery for our family and ourselves. Thank you for everything.”
Thank you for choosing Team HoH to create such a special piece of jewellery. It was a pleasure to create something which means so much and we are delighted to hear how happy you are with your lovely keepsake. Kind Regards, Team HoH x
