“I have three of these charms, they are nice and very special but I have to say that I’m disappointed in the quality. I had only been wearing the charms on my bracelet for less than a week and they already developed wear/scratches where they rubbed together on the bracelet. I emailed hand on heart about it with a photo and they replied saying it looked like expected wear and tear especially if I wasn’t using spacers in my braclet. So I had to buy spacers in order to feel comfortable wearing them. I’m sorry, but that is just not the quality I would expect for charms which are £115 each, especially as none of my pandora charms have any such wear without using spacers. Also, the third charm I ordered at a different time than the first two (first two were a Christmas present and third one ordered on Boxing Day) and the quality of the fine details in the handprint aren’t as good in the third charm, which was also disappointing.”
Thank you for taking the time to write to us with this feedback, we are very sorry to hear that you are not happy with your special beads or the service which you have received from our team. As discussed over email, Sterling Silver is quite a soft metal and as with any metal, wear and tear should be expected when a piece is loved and worn on a regular basis. As our jewellery is polished to a mirror shine before it leaves us, any markings can be a little alarming in the first few days of wear, as, against the faultless finish of your brand new piece any duller areas can look very prominent. This is nothing to be concerned about and after a few weeks of daily way these areas will start to blend with the rest of the item and will not take away from its beauty at all.With regards to the detail within the print on your bead, we are not able to find any correspondence about this but if you would like to contact our team to discuss this further, you can do so over email on studio@handonheartjewellery.co.uk.Kind Regards, Team HoH x
“The process of ordering and sending prints was really easy and the order came really quickly too. The charm is lovely and as soon as I’ve found a bracelet for it to go on it’ll be with me all the time. It’s something that I did want to wear all the time and not have to take off but the only slight disappointment is having read the care guide, you should take it off when washing, bathing, etc. and obviously having a baby, it’ll be off more than it’s on!”
Thank you so much for taking the time to write to us with this lovely feedback, we are so delighted to hear how pleased you are with our service and your charm bead :) We do recommend that our care guide is followed to keep your jewellery looking its very best for years to come but if you have any questions at all, please do not hesitate to contact us on studio@handonheartjewellery.co.uk!Kind Regards, Team HoH x
“I am so pleased with my heart bracelet charms. I had my children’s handprints from when they were babies which I emailed to Hand in Heart to check their suitability before ordering to which I received a swift response. I placed my order, submitted my prints & within days I received my charms which were beautifully packaged in gift boxes. The charms were beautifully engraved & they look fantastic on my Pandora bracelet. Thank you so much Hand on Heart for a quality product & efficient service.”
You are so very welcome! The best possible feedback we can receive is that you had a great experience with us and we would like to thank you for your feedback and for choosing Team HoH to create your special charms beads :)Kind Regards,Team HoH x
“I ordered a footprint charm of my son. I already have my daughters handprint and my dogs paw print. I sent over his footprint image very easily and recieved my charm within a few week. I love it!”
It was an absolute pleasure creating your unique keepsake for you and we are so pleased to hear how delighted you are with your special HoH piece and our service!Kind Regards, Team HoH x
“I ordered a charm as a Christmas present for my mother in law with our 2 week old babies footprint for her Pandora bracelet. Once i had uploaded the print it was very quick and simple, I was kept informed and got my gifts in a timely manner.Originally i was hoping to get both hand and foot but it was too difficult to get her hand so i called up and they were happy to change my order.I was so happy with the products ordered and would happily use again and recommend to others.”
What a lovely gift idea for your Mother in Law, we hope that she is happy with her unique keepsakes! Thank you for your very kind recommendation.Kind Regards, Team HoH x
“Having already used your services for my two beautiful dogs. I had no hesitation in using your services again for the print of my recently departed dad. Yet again you came up with a fabulous and easy to use process. The delivery of my gift has given my mum a priceless momento. Thank you x”
You are so very welcome, thank you for your generous repeat custom and for choosing us to create such a special piece of jewellery in memory of your Dad, we are all so very sorry to hear of your loss
