“I contacted the company to state the spelling mistake and asked for a new message and was stated to be charged an extra £20 so i had to give the gift to my spouse with sentential value with the spelling mistake which caused issues. Would of been higher rating if they was able to help when I made contact.”
Thank you for taking the time to write to us with regards to your order, we are sorry to hear that you were unhappy with the service which we were able to offer.We can see that you have been in contact with our customer service team regarding a spelling error which was made when your order was placed. As per our t&c's we do ask each customer to carefully check their confirmation email and to contact us as soon as possible if there are any errors or if you would like any changes to be made as we do create each item exactly as it has been ordered and do not edit the order in any way unless requested by the customer.Unfortunately, as we were not notified of the spelling error on the order prior to creation, your jewellery was created using the original order details.We can see that we have not yet received a response to our last email and can confirm that we would be able to rectify the spelling mistake which was made when your order was placed by re-engraving this for you. If you would like to discuss this further with our team please do contact us on studio@handonheartjewellery.co.ukKind Regards, Team HoH x
Thank you so much for this kind feedback, we are over the moon to hear how pleased you are with your unique jewellery and our service.Kind Regards, Team HoH x
“I ordered this for my mum for Christmas and I’m absolutely delighted with it and I’m sure my Mum will be too. The team at Hand on Heart are brilliant and you really feel looked after. Thank you Hand on Heart.”
You are very welcome! Thank you for taking the time to write to us with this lovely feedback, we hope that your Mum loves opening her special gift as much as we loved creating it!Merry Christmas, Team HoH x
“Absolutely over the moon at the necklace I purchased with my dads handwriting on it. After many emails back and forth and constant help from staff I honestly couldn't fault, I finally have the perfect gift for my mum. Thank you all so so much for everything!”
You are so very welcome, thank you for choosing us to create such a special piece of jewellery for you. We are delighted to hear how happy you are with your unique necklace and our customer service.Kind Regards, Team HoH x
“I created an engraved necklace for my mum her mums handwriting on from an old birthday card I found. She passed away over 10 years ago so to have this done is an amazing memory for her, she cried when I gave it her and she hasn't took it off since. The quality is amazing too and the handwriting is exact! Thank you!”
You are very welcome, thank you for choosing us to create such a very sentimental and special gift for your Mum, we are all so happy to hear how well it was received
