Thank you for the great feedback. We are delighted to hear how happy you are with our service. It's wonderful to know that the recipient loves their piece. - Team HoH x
What a lovely sentimental message to include on our pieces! It was an absolute pleasure creating your unique keepsake for you and we are so pleased to hear how delighted you are with your special HoH piece and our service. - Team HoH x
“Beautiful necklace to remember my father. However, shipping was terrible as the delivery driver threw the package over my gates instead of deliver safely. Although this didn’t bother me, it could seriously affect someone else when receiving and memorable peace for someone who has passed. However, the product is absolutely lovely and handwriting transferred beautifully.!”
Thank you for your feedback, we're delighted to hear that you love the necklace, we're so pleased we could create this keepsake for you. With regards to delivery, we are terribly sorry to hear that your parcel was delivered incorrectly. Once an order leaves the Hand on Heart studio, our trust is with DPD to ensure the goods are delivered safely but on this occasion it appears they have failed to do so. If you'd like to discuss this further please contact us directly at studio@handonheartjewellery.co.uk, a member of our customer service team will be more than happy to assist you. Thank you in advance and we shall look forward to hearing from you. - Team HOH x
We're so glad your sister loves the piece, it's our pleasure to have been able to create this for you. Thank you for sharing your comments. - Team HoH x
“Brilliant service from start to finish. An amazing 60th birthday gift for our mom after our grandad passed away this year. All the way through we had emails sent updating us on the process. Have already recommended and passes the website onto others and will be recommending to loads more. Thank you!”
Thank you for choosing us to create such a special gift for your Mom, we hope she had a truly lovely birthday. Thank you also for your kind words and generous recommendations.Team HoH x
