“I cannot fault the work that is completed with such care by Hand on Heart. When my nana passed away, I wanted her handwriting on a necklace and having purchased from them before I knew the quality would be there even though it was pawprint items I had purchased previously. Hand on Heart did not disappoint and I cannot recommend them highly enough.”
Thank you for your wonderful feedback. Your generous repeat custom is greatly appreciated and we are delighted to hear you have thoroughly enjoyed your experience with ordering from us on both occasions. Every order really is created with great care and consideration and so it really is lovely to hear this is seen by our valued customers. Thank you again for your orders and for recommending our services Team HoH x
“I recently bought the engraved heart necklace for my mam, my dad passed away in January and whilst clearing cupboards i found old xmas cards and came across his handwriting in a card to my mam. Something inside me made me take a picture as I had seen Hand on Heart advertised online, I picked the necklace and sent off the picture and waited in anticipation....wow.. To say I was amazed and beyond words is an understatement. It arrived early in the most lovely packaging, thoughtfully displayed beautifully. The necklace was perfect and my mam shed quite a few tears when gifted it, the work put into the engraving and presentation was remarkable. I could not be more happier and have recommended the company to so many people, I would not hesitate to purchase again. My mam treasures her necklace, it is beautiful, brilliant quality, admired by all who have seen it and it gives her comfort whilst grieving. Thankyou so much to you all for the most excellent service I could of ever asked for. You truly are fantastic.”
Thank you for your extremely kind feedback. Here at Hand on Heart, we pride ourselves on providing our customers with the very best customer service and high-quality products and so it really is wonderful to hear how delighted you are with our service. Although it is the saddest of circumstances, we are pleased to have been able to create an extremely precious keepsake in memory of your Dad, which we hope will bring some comfort following your loss >3Team HoH x
“I received my necklace last week and had wrapped it up for my daughter. She just opened it yesterday as I gifted it to her for a bday present which was already late as didn’t arrive in time. Further to our surprise the necklace has arrived damaged as the hook doesn’t close for the chain to be worn. Absolutely annoyed with this and requesting for you to look into this ASAP as to what will be done. This was a gift which should’ve arrived a while back and on top of this we are left with a necklace that can’t even be worn. Waiting for a prompt resolution”
Thank you for taking the time to leave your review, we really are very sorry that you were so unhappy with your recent order. Here at Hand on Heart, we pride ourselves on providing our customers with the very best customer service and high-quality products and we apologise that your Daughter's special gift was not correct. I can see that you have been in contact with a member of our team regarding your order and that a new chain has been dispatched to you.Please do not hesitate to contact us on studio@handonheartjewellery.co.uk and our customer service team will be more than happy to help.Team HoH x
It was an absolute pleasure creating your unique keepsake for you and we are so pleased to hear how delighted you are with your special HoH piece and our service.Team HoH x
“Overall the experience was definitely one I will remember. From the start to how the gift was packaged was just a lovely little touch for the finishing journey. Will be purchasing more love the length of the necklace also it’s perfect”
