It was an absolute pleasure creating your unique keepsake for you and we are so pleased to hear how delighted you are with your special HoH necklace,Team HoH x
“I phoned to check that Next Day Delivery really was possible, as many bigger companies are still promising but failing to deliver, and citing the pandemic as an excuse. A very helpful lady reassured me that I would receive my order the next day. M We also chatted about the location of the business (it not being too far from me) and it’s setup. She referred me to the website (which is very well designed and user-friendly) where I could read more about the studio and see the team. It was a pleasure to buy from an independent and to receive such great service! Oh, and the gift did arrive the next day and my mum was delighted with it!”
Here at Hand on Heart, we pride ourselves on providing our customers with the very best customer service and so it really is great to hear how delighted you are with our service! Team HoH x
Thank you for this wonderful feedback on your necklace, we are sorry that you are a little unhappy with your chain. We do carry out thorough testing to ensure all chains and fittings are suitable for the jewellery but if you would like to discuss this further please do contact our team on studio@handonheartjewellery.co.uk.Kind Regards, Team HoH x
