Thank you for the great feedback. We are delighted to hear how happy you are with your unique keepsake and our customer service. Kind regards, Team HoH x
“Easy to use web site. Quick delivery. Very well packaged. Gift bag is an added bonus. I have had 2 necklaces from you and am very pleased with the quality and appearance of both.”
Thank you for this excellent feedback. It is wonderful to hear from a valued customer how pleased you were with your unique keepsakes.Kind regards, Team HoH x
“From ordering to arriving was quick and great packaging and the necklace is lovely not flimsy or cheap looking it’s just want me and the family wanted for our mum who’s very poorly . She’s going to love it Christmas Day . Many thanks .”
Thank you so much for choosing Hand on Heart to create such a very special gift for your Mum, we hope she is over the moon with her necklace :)Kind Regards and a very Merry Christmas, Team HoH x
“Really nice gift. Arrived quickly. Only disappointment is that they have put the writing the wrong way around, so what I wanted on the front of the disc is actually at the back, and vice versa. From reading past reviews I'm sure the company would have been happy to sort something out but I didn't want the hassle of having to wait in for another delivery. Lovely packaging, and the note about who personally made it was a nice touch.”
Thank you for taking the time to leave this lovely feedback on your special necklace, we are delighted to hear that you are pleased with your unique keepsake :)We are sorry to hear that your necklace has arrived with the disc the wrong way round, we can confirm that each disc can be removed from the chain and flipped over so that the text appears on the correct side of the necklace.We do hope this helps, please do not hesitate to contact our team on studio@handonheartjewellery.co.uk if you would like to discuss this any further,Kind Regards, Team HoH x
“I can’t recommend this company enough. I bought this necklace for my mums 60th birthday and she absolutely loves it. Very special that you can personalise the disc both sidesThe company were brilliant. They kept me informed of the Creating process and even contacted me via phone when there was an issue with delivery and got it all sorted and a new delivery date and even sent it to my work instead.”
Thank you so much for your kind recommendation and lovely feedback, it is hugely appreciated :) Here at Hand on Heart, customer service is of the utmost importance to us and we are so glad to have been able to help get your order sorted out as quickly as possible.Kind Regards, Team HoH x
“I brought this as a present for my mum and she cried when she saw it. It’s not too big or too delicate, it’s perfect. It’s lovely that you can personalise both sides of the pendant.”
That is so very lovely to hear, thank you for choosing us to create such a special gift for your Mum, we are delighted to hear how happy she is with her unique keepsake :)Kind Regards, Team HoH x
