“I loved this necklace, I brought it as a present for my mum on Mother's Day. Unfortunately within a few days of her wearing it, the family tree pendant broke off of the chain. So we're fairly gutted with the quality of it considering how much we paid for it!”
Thank you for your feedback.We are really sorry to hear that you are not 100% happy with the product which you received. Here at HoH we pride ourselves on providing our customers with the very best customer service and high-quality products so this is a real shame. If you would like to contact me on studio@handonheartjewellery.co.uk we would be more than happy to look discuss this further with you and offer a solution to the problem :)Kind Regards, Team HoH x
The best possible feedback we can receive is that you had a great experience with us and we would like to thank you for your feedback and for choosing Team HoH to create your special piece of jewellery.Kind Regards,Team HoH x
“I first used Hand on Heart a few years ago when we brought a necklace for my mother in law with all the grandchildren's names on, since those years have passed a few more grandchildren & a grandpuppy have been born and therefore my mother in law needed an updated one! However I couldn’t find one that would fit 9 names on! Hand on heart replied to my email within a day and sent me a link to exactly what i was looking for! Not only could i fit all 9 grandchildren names on! But could also fit her children's names on! My mother in law absolutely loved her necklace and also the family tree symbol that was attached to it! Thank you Hand on Heart for doing another fantastic necklace.”
You are very welcome, thank you for choosing Team HoH to create such a special gift for your Mother in law, we are over the moon to hear how happy she is with her unique necklace :)Kind Regards,Team HoH x
