Thank you so much for your kind words! We're thrilled to hear that you love your bracelet and the gift box. It's our pleasure to create something precious for you - Team HoH x
“The bracelet was ordered as my dad passed away in November this year - Hand on Heart customer service was amazing from the beginning. They quickly responded to let me know the fingerprint I had was suitable and the ordering process was very easy. The bracelet arrived last week as ordered and I love it - can’t wait to see my mums face on Christmas Day.”
Thank you for sharing your experience with us. We're deeply sorry for the loss of your dad. It's heartening to hear that our customer service team provided amazing support throughout the process, ensuring the fingerprint was suitable and making the ordering process easy for you. We hope the bracelet brings comfort and warmth to your mum on Christmas Day - Team HoH x
Thank you so much for your kind words about our service. We're thrilled to hear that your experience with us has been excellent from the very start - Team HoH x
We're delighted to be able to create this piece for you in time for your special day, we hope you adore this piece. It's wonderful to know you've had a great experience with us so thank you for choosing us to help - Team HoH x
“Amazing, my husband passed away and I wanted the bracelet before his funeral. The customer services team were so helpful in getting my order processed. The item itself is exquisite, so detailed and personal to me. I can not recommended this company enough for a timeless personalised piece with that small business personal touch. Thank you all again.”
We're so sorry to hear this, we can't imagine how difficult this must be. Thank you for taking the time to leave us your kind words. It's wonderful to know that you adore your sentimental piece and we're so proud to have been able to create this for you. As with any business like ours, the greatest advertising we can have is word of mouth from satisfied customers and we cannot thank you enough for recommending our services - Team HoH x
“We found them extremely helpful and friendly.The bracelet is really lovely and well made.So delighted they were able to do this as it means so much to us.Thankyou.”
Thank you for choosing us to create such a very special piece of jewellery. We aim to give our customers the highest level of customer service and it was a pleasure to create something which means so much. We are all delighted to hear how happy you are with your unique piece. Although in the saddest of circumstances, we hope that this jewellery brings some comfort - Team HoH x
“The actual disc, the engraving of fingerprint and mum's writing was perfect. Can't fault that bit. I did feel the chain was a bit fine and very short. Barely went around my wrist. I was offered the opportunity contact HoH but I feel I want a more substantial chain, especially as I have baby grandsons who like shiny things”
Thank you for taking the time to share your comments. We're delighted to hear that you are happy with the charm. It was a pleasure to create a very sentimental piece for you. We are however sorry to hear that you are disappointed with the chain and size of the bracelet. We do try to ensure our product descriptions are thoroughly detailed, including measurements of each item and lifestyle images of our designs are provided to ensure our customers are aware of the design they are purchasing before placing an order to prevent any disappointment. If you would like to discuss this further, please do not hesitate to contact us at studio@handonheartjewellery.co.uk. - Team HoH x
