“A few weeks ago, I sadly had to terminate my pregnancy on specialist advice due to the fetus becoming progressively unlikely to survive. We were able to hold our baby and have some prints taken to put in a little memory box. I wanted a way to carry my baby with me, and found this website. My mother very kindly offered to pay for it to be made. This item is exactly what I wanted, the print is identical to the photo sent and the angel wing makes it feel so perfect. The care and attention to detail have not gone unnoticed, this is a quality piece. As our baby was only 16 weeks in utero, we did not have a name but I followed my order with a message asking this to be replaced with a date - I got a quick response and the item received was exactly as I had expected. This necklace brings me comfort in dark times and I will never take it off, thank you so much.”
Thank you for your extremely kind feedback.Here at Hand on Heart, we pride ourselves on providing our customers with the very best customer service and high-quality products and so it really is wonderful to hear how delighted you are with our service. Although it is the saddest of circumstances, we are pleased to have been able to create you an extremely precious keepsake in loving memory of your baby, which we hope will bring some comfort following your loss
“I knew exactly what I wanted and whom it would be for.This beautiful jewellery caught my interest in a flash.It wasnt going to an easy task as the foot print I had to use was from my friends angel child of a few years.She always mentions him and always does special things on his anniversary and birthday.I was so humbled when one evening she brought out her babies memory box.From that moment I knew I had to do something for her that noone else had thought of.It wasnt easy getting a picture of his tiny footprint but you all were so nice to me when I e-mailed you the print and explained my position.You kept in touch with me and even guided me to get the best possible clear picture that could be worked with.I was over whelmed when you contacted me informing me that you had manage to get a detailed picture that could be engraved.Thank you for putting up with my lack of technical knowledge lolThe day the necklace arrived I had tummy ache opening it.......I couldn't stop smiling and crying happy tears.It was beautiful , more than words can say.I could not wait to hand the surprise over to it rightful owner.There was no special occasion pending no birthday but it did not need to be.I was so excited handing my friend the box over.Her expression was magical then when she found the inscription on the back brought tears.So many of us have lost children including myself but I never had a memory box no picture no footprint. My son died in theatre at 14months of age I gave over my son and never got him back.Doing this for a friend she can always have her son close with her always. What a wonderful gift.Lovely workmanship personal service, and an amazing end result.Happy tears from a very sad time are what you all made and I thankyou all so very much.I know this is long but I had to share the story. You dont need to print it. It felt great for me to give such a beautiful gift. Just wished I could have had something too. Xxxxxxx”
Thank you so much for taking the time to write to us with this wonderful feedback, it really is an honour to be able to create such special pieces of jewellery and we are truly thankful that you chose Team HoH to create such a treasured gift for your friend in loving memory of her Son
“The customer service team were wonderful and quick to respond to my queries.I received my necklace earlier than expected and I love it - I haven't taken it off since.”
