“Hand on heart found difficult to understand the problem that I was trying (several times) to described, unsuccessfully, I sent them some pictures to clarify the problem and get any solution (refund or a new item) basically I got a description of the problem from them of the pictures I send them!Sadly I don't feel comfortable of wearing that on my neck so I keep it inside of a box....Expensive for a defect present! I do not recommend to any of my friend or family”
Hi Andrea,Thank you for taking the time to write to us with your feedback, we are very sorry to hear that you were unhappy with your bead and the service which we were able to offer.We are sorry that you do not feel happy wearing your unique bead, as per our correspondence, as this piece is created to be worn on a charm bracelet the bead is not weight at the bottom. Therefore, when being worn on a necklace chain as you have been, the bead may flip over showing the reverse print the incorrect way round. We would like to offer an apology for any confusion over the design of the piece and its compatibility at the time of purchase and would always ask for a customer to contact us prior to purchase if they are looking to wear their jewellery in a way not recommended by us so that we can look into alternative designs which you may be happier with.We do hope that you are able to wear your special piece on a bracelet in the future, if you would like to discuss compatible bracelet designs with our team please do not hesitate to get in touch on studio@handonheartjewellery.co.uk,Kind Regards, Team HoH x
“Every step of the process was simple and quick - you have an impressive company construct! I was really pleased to have such amazing results from photos taken on my iphone. It's so great that you keep prints on file for 2 years - this is very thoughtful. I ordered the two print charm bead as a thank-you gift for my mother-in-law and I immediately returned to your website to order something for myself, upon seeing the quality and intricate detail of your products. Given that you keep the prints on file, it would be rude not to! Thank you for such a lovely, bespoke product. I can't wait to see the reaction when my sons give Granny her gift. I am really interested in your manufacturing processes - are you planning on filming any new behind the scenes videos soon?”
Thank you so much for this really wonderful review, the best possible feedback we can receive is that you had a great experience with us and we would like to thank you for your feedback and for choosing Team HoH to create your special piece of jewellery. We really hope that your Gran loves her unique charm and we would like to thank you for your generous repeat custom :) While we do not have any video's planned at the moment, if you would like to be kept up to date with everything 'Hand on Heart' you can follow us on social media or sign up to our newsletter :)Kind Regards, Team HoH x
Thank you for this excellent feedback. It is wonderful to hear from a valued customer how pleased you were with our service and your unique gifts.Kind regards, Team HoH x
“The charm was perfect. You could tell the prints were my daughter’s and it was a beautiful present for my mum. The communication with the company was excellent and I will definitely use them again. Thank you!”
You are so very welcome, thank you for choosing us to create such a special gift for your Mum, we hope that she loves receiving it as much as we enjoyed creating it :)Kind Regards, Team HoH x
“Excellent service, from beginning to end. I was kept up-to-date throughout the process, all information was easy to follow and the prints were easy to upload, and the finished items arrived much sooner than I expected. The beads and keychain themselves are beautiful, high-quality items that will be cherished by their recipients. I will definitely return for future purchases.”
Thank you so much! The best possible feedback we can receive is that you had a great experience with us and we would like to thank you for your feedback and for choosing Team HoH to create your special pieces of jewellery.We look forward to welcoming you back in the future :)Merry Christmas Team HoH x
“I have bought one before and this one is just as good great service so easy to do with the kit provided I'm sure that my daughter in law will be thrilled yet again with a charm with her child's hand and foot print and initials on hopefully she won't cry this time!”
Thank you for choosing us to create this unique gift from your Daughter in Law, we hope she is just as much in love with her new charm as her original :)Kind Regards, Team HoH x
The best possible feedback we can receive is that you had a great experience with us and we would like to thank you for your feedback and for choosing Team HoH to create your special piece of jewellery.Kind Regards, Team HoH x
