“Absolutely spot on. The whole experience was 5 stars. the communication was excellent, the item is gorgeous. very well done, excellent finish and I will definitely use them again in the future. my only not so great comment would be that it took longer than expected.”
Thank you for writing to us with your feedback, we're all delighted to hear how very happy you are with your HoH experience and we look forward to welcoming you back in the future!Of course, we are sorry to hear that you were not 100% happy with the delivery service we were able to provide which was as per the 28 day service chosen at the time of ordering, we will certainly pass your comments on to our customer service team for consideration.Kind Regards, Team HoH x
Thank you for this lovely feedback :)It was an absolute pleasure creating your unique keepsakes for you and we are so pleased to hear how delighted you are with your special HoH piece and our service.Kind Regards,Team HoH x
“Brought as a 60th birthday present for my mum with my daughter footprint and handprint on there. My mum absolutely loved it! It's a beautiful charm. Unfortunately I then discovered it didn't actually fit on her lovelinks bracelet - obviously didn't read it properly in the first place. Not too big an issue as mum is going to treat herself to a Pandora necklace to put it on, just a bit disappointing it didn't fit her bracelet..Still ordered another one for me though!”
Thank you for taking the time to write to us with your feedback, all feedback from our customers is hugely appreciated.I am sorry to hear that your charm did not fit onto the bracelet it was intended to be worn on, I have looked into this and our range of charms should be compatible with standard Lovelinks bracelets. If you would like to contact our team about this on studio@handonheartjewellery.co.uk we would be more than happy to look into this for you!Thank you in advance,Team HoH x
The best possible feedback we can receive is that you had a great experience with us and we would like to thank you for your feedback and for choosing Team HoH to create your special piece of jewellery.Kind Regards,Team HoH x
“Fantastic quality and beautiful result. I now have 4 of these charms. Definitely recommend this charm. Staff are extremely helpful and very quick receiving my orders!”
Thank you for your wonderful feedback. Your generous repeat custom is greatly appreciated and we are delighted to hear you have thoroughly enjoyed your experience with ordering from us on each occasion. Every order really is created with great care and consideration and so it really is lovely to hear this is seen by our valued customers. Kind regards, TeamHoH x
“The team at Hand on Heart we’re sooo friendly and helpful during the design stages - and even when I had a small query that I was hesitant to ask I need not have been - they were patient and validated every query in such a positive way!I also love my beads, I’ve worn them every day and they always get lovely comments from fellow mums! Love, love, love! Thank you Hand on Heart!”
You are so very welcome :) Thank you for leaving this amazing feedback!Here at Hand on Heart, we pride ourselves on providing our customers with the very best customer service and so it really is great to hear how delighted you are with our service.Kind Regards,Team HoH x
