“Such a lovely way to keep small amount of my grandma ashes with my all the time. The personalise inGraving is lovely just like my grandma hand writing.The only thing I will say is the funnel that comes with the necklace doesn’t help ,you just have to tip the ashes over the opening till enough goes in witch then results in the pendent getting scratched.This review comes from trying to fill 3 of them as me and my sisters had the same problem.”
Thank you for taking the time to write to us with feedback on your special necklace, we are so pleased to have been able to create these unique pieces in loving memorial of your Grandma. We are sorry to hear that you have had some issues when adding the ashes to the necklace using the funnel, this is not an issue we have come across before and would like to offer our sincere apologies. Please do not hesitate to get in touch if we can be of any further help at all,Team HoH x
“I can not fault the service given and the product I received, this is my second time using the company and they didn’t disappoint.Great job done by all the staff”
Thank you for your wonderful feedback. Your generous repeat custom is greatly appreciated and we are delighted to hear you have thoroughly enjoyed your experience with ordering from us on both occasions. Every order really is created with great care and consideration and so it really is lovely to hear this is seen by our valued customers. Thank you again for your orders and for recommending our services. - Team HoH x
“Absolutely loved my hand on heart pieces and the customer service was very good, will be buying the ashes into glass earrings another time, would definitely recommend you, thank you for my lovely pieces.”
Thank you very much for this lovely feedback, we're so glad to hear you're pleased with your keepsake. It was a pleasure to be able to create such a sentimental piece for you and we hope it brings you a lot of comfort!
“Hand on Heart made the whole process straightforward and easy from ordering to delivery. The silver ashes heart necklace with my late mother's signature beautifully engraved on it is really lovely. I gave one to my sister for her birthday and she adores it, it is so special, not obtrusive and very good quality. I now have one for myself and am equally delighted.Thank you.”
Thank you for choosing us to create such a very special piece of jewellery. It was a pleasure to create something which means so much and we are all delighted to hear how happy you are with your unique keepsake. Although in the saddest of circumstances, we hope that this jewellery brings some comfort. - Team HoH x
“This was wonderful from start to finish, Hand on Heart website was clear and easy to navigate, I was kept informed throughout the process and the necklace arrived a week before expected. The item itself is absolutely exquisite, the engraving really accurate, and the packaging and information first class. I am delighted, it was bought as a present for my sister who was blown away when she saw the little locket containing my beloved mother's ashes with my mother's name in her own writing engraved on it. I was so thrilled I ordered one for myself.”
Thank you for your wonderful feedback. Your generous repeat custom is greatly appreciated and we are delighted to hear you have thoroughly enjoyed your experience with ordering from us on both occasions. Every order really is created with great care and consideration and so it really is lovely to hear this is seen by our valued customers. Thank you again for your orders and it's lovely to hear how well this gift was received by your sister. We're glad you both love your pieces! - Team HoH x
We're really pleased to hear that you're happy with the piece. Thank you for sharing your comments, these will be passed to our design team for review. If you could send us an email at studio@handonheartjewellery.co.uk we'd love to help with this. - Team HoH x
“Qite bad, ordered for 1 year memorial. The site promised drlivery before xmas but i only got it mid jan. I called and was told lies yhst i had selected mid jan delivery option however there was no optiob to select delivery dates when placing order, its very small anf the rngraving of my dads name is un readable without a mocroscope.”
Thank you for taking the time to leave your review, we really are very sorry that you are unhappy with your piece of jewellery and the service offered by our customer service team. Here at Hand on Heart, we pride ourselves on providing our customers with the very best customer service and high-quality products and we apologise that you feel this is not the case. I can see that you have been in contact with a member of our team regarding your order but I am afraid that we are unable to find a response to our email. If you would like to discuss any issues with your jewellery further, please do not hesitate to contact us on studio@handonheartjewellery.co.uk and our customer service team will be more than happy to help.
