“The whole ordering process was made very simple I was kept informed of progress and the item arrived quickly with such amazing packaging too. The item itself is very well made Overall I am very pleased”
Thank you for this truly wonderful feedback, we're so pleased to hear you had a great experience with us and that you adore your special piece - Team HoH x
Thank you for this amazing feedback. It was an absolute pleasure creating your unique keepsake for you and we are so pleased to hear how delighted you are with your special HoH piece and our service - Team HoH x
The best possible feedback we can receive is that you had a great experience with us and we would like to thank you for your feedback and for choosing Team HoH to create your special piece of jewellery. - Team HoH x
“I absolutely love my necklace I purchased to put the ashes of my first pony who was with us for over 24 years so he can forever be with me. I had sent an email with a little extra request on purchase which I was replied to straight away and my request was accepted with great kindness, it meant a lot to me.”
Thank you so much for choosing us to create such a special necklace in memory of your beloved pony, we are so pleased to hear how happy you are with both your keepsake and the service we were able to offer.Team HoH x
“Hi my experience was perfect, my heart was just what I wanted and I’ve told people about it and they have ordered too thankyou very much and I would definitely order again.”
Thank you so much for taking the time to leave this fantastic feedback, we're all over the moon to hear that you had a brilliant experience with us and that you love your piece. As with any business like ours, the greatest advertising we can have is word of mouth from satisfied customers and we cannot thank you enough for recommending our services. - Team HoH x
“Everything was fine thanks apart from actual locket is too small I had trouble putting ashes into locket because the top of locket neck is so small The ashes were too big to get through So it was a very unpleasant job trying to squeeze them through and very emotional”
We are truly thankful for your comments and we are pleased to hear that you have received your finished jewellery safely. We are terribly sorry to hear you found the process of adding ashes to the locket difficult. We do try and make sure that the sizes of our pieces are updated and available on each product page. We also make sure to include some instructions and a funnel with each piece when packing but I can completely understand how distressing this must of been for you and I apologise. If you would like to speak to us further regarding this issue please don't hesitate to contact us at studio@handonheartjewellery.co.uk and one of our friendly customer service team will be happy to help. - Team HoH x
“My piece of jewellery arrived and it is perfect. I couldn’t of asked for a nicer keepsake. It is so petite and delicate, it is beautiful. I am so pleased with it. I feel like o can take my mum to all the special places with me now. Thank you so much xx”
