Thank you for sharing your heartfelt experience. We're glad to know that the necklace you bought for your mum is so beautiful and that it brings her comfort by having your dad with her always. Our thoughts are with you and your family - Team HoH x
“I ordered my locket on a Sunday evening and as promised received it after 2 days. The ordering process was clear with personalised options. I am so pleased with the personalised engraving and the quality of the product. I am delighted with the service and the sentiment of the jewellery created. Thank you.”
Thank you for sharing your experience with us. We're delighted your locket arrived promptly and that you found the ordering process clear. It's wonderful to hear that you're pleased with the personalised engraving and the quality of the keepsake. Your satisfaction and appreciation for our service and sentiment mean a lot. Please do get in touch if we can be of any further help in the future,Team HoH x
“I really loved my order of the locket it is the perfect size and simple and elegant just what i was looking for to put the ashes of my horse in.The only thing i did think could have been better was i didnt recieve anything to put the ashes into the locket. I had to fold a piece of card and very carefully put some in, i thought id read on the website that it comes with everything you need. other than that really impressedThank you”
Thank you so much for sharing your feedback for your locket. We're so pleased to hear that you loved the piece, we deeply understand the importance of memorial pieces like these and we're honoured to have played a part in honouring your horse's memory.However, we're truly sorry for the oversight regarding the materials needed to put the ashes into the locket as these should have been provided with your locket. That was definitely not our intention, as we strive to provide a complete experience. Your feedback is invaluable in helping us improve our services.Please accept our sincere apologies for any inconvenience this may have caused. We'd love the opportunity to make it right for you. Could you kindly get in touch with our customer support team on studio@handonheartjewellery.co.uk so we can resolve this matter and ensure you have everything you need for your memorial locket? Your satisfaction is our priority.Thank you for your understanding, and we look forward to rectifying this situation for you.Team HoH x
“My daughter & I purchased 2 heart lockets to put my husbands ashes in One said Dad & the other said his name Very simple but just what we both wanted I was a little disappointed in the size I thought they would be a little bigger The whole experience from ordering a brochure to receiving the lockets was excellent I would definitely recommend to family & friends”
Thank you for your feedback! We're glad to hear that you and your daughter purchased two heart lockets to hold your husband's ashes, with one saying "Dad" and the other with his name – just what you both wanted. We apologise if the size was not as expected; we do try to highlight all product details to ensure customers are aware of their purchase. Nevertheless, we're pleased to know that the overall experience, from ordering a brochure to receiving the lockets, was excellent. Your recommendation to family and friends means a lot to us - Team HoH x
“My sister bought this for me as a birthday gift to put our fathers ashes in as we recently lost him and I have just ordered her the same so that we are matching thank you so much truly is beautiful locket ❤️”
Thank you for your heartfelt message. We're sorry for your loss. It's beautiful to hear that your sister gifted you a locket to hold your father's ashes, and now you've ordered the same for her, creating a special matching connection. Sending you and your family our deepest condolences - Team HoH x
Thank you for choosing us to create such a very special piece of jewellery. It was a pleasure to create something which means so much and we are all delighted to hear how happy you are with your unique keepsake. Although in the saddest of circumstances, we hope that this jewellery brings some comfort - Team HoH x
“Purchased 2 lockets to hold some of my late fathers ashes. The locket arrived quickly and was personalised as requested. They were beautiful. Communication was good and empathic and I would highly recommend using Hand on Heart.”
Thank you for choosing us to create such a very special piece of jewellery. It was a pleasure to create something which means so much and we are all delighted to hear how happy you are with your unique keepsake. Although in the saddest of circumstances, we hope that this jewellery brings some comfort - Team HoH x
