“I am absolutely over the moon with my necklace. I’ve wanted something to represent my children for a long time. And this was the perfect thing. A different print for each child.”
It was an absolute pleasure creating your unique keepsake for you and we are so pleased to hear how delighted you are with your special HoH piece and our service - Team HoH x
“Was impressed by the service and the necklace bought for my daughters 40th birthday is beautiful… she was over the moon with it and has wore it everyday… thankyou”
“So after the arrival of my 3rd daughter I was wanting to add her handprint to an existing necklace; however I discovered the company was no more. I came across handonheart through an advertisement on Facebook and after looking at their products fell in love with the circular charm style - my only issue was I didn’t really want to have to have new prints from my elder daughters. I emailed handonheart jewellery explaining my situation and asking if there was any way at all they could capture and use the prints off the necklace I already had ………. THEY DID JUST THAT Communication from the very first email I sent to receiving my necklace was very good, and any questions I had they were happy (and quick) to answer.My necklace; I ADORE I now have all 3 of my girls handprints around my neck permanently Thank you so much”
This is such amazing feedback, thank you so much. We're delighted to hear you had a great experience with us. We are so pleased that were able to create a piece for you using your three daughter's prints and our customer service team was able to organise this for you. Every order really is created with great care and consideration and so it really is lovely to hear this is seen by our valued customers. Your kind words will be passed on to the rest of the team ❤️ - Team HoH x
“I ordered a necklace for my mom with 3 charms with hands prints. The service and help was so amazing. They helped with the hand prints and and ensuring everything was perfect. And it was beyond perfect. I can't thank you all enough.”
The best possible feedback we can receive is that you had a great experience with us and we would like to thank you for your feedback and for choosing Team HoH to create your special piece of jewellery. - Team HoH x
“Great experience, contacted previously and replied quickly. Had to change the chain as it was too long so shame they don’t offer a 16inch chain. Had my eye on the necklace for a while and noticed price did go up over £40 for the same necklace from the previous year, however still purchased and very pleased with the final product as no others on the market are as petite and delicate for prints.”
Thank you for taking the time to leave this feedback, we are so pleased to hear how happy you are with your necklace and the service provided. We apologise for the inconvenience regarding our recent price rise, since our last price review in 2019, the price of silver has increased by around 75% and while we always try to absorb the rise in all costs as much as we can ourselves and have only performed two price increases in 2015 and 2019, but we have reached the stage where without increasing our prices, we would simply not be profitable and unable to offer the high quality product that we do.Please do get in touch if we can be of any further help,Team HoH x
“Beautiful gift and very helpful service throughout the process. Only reason there's not 5* is because after just two days of wear with warm weather the back of the charms have discoloured to almost black. Silver cloth has been ordered”
Thank you so much for this lovely feedback, we are so sorry that you charms have begun to tarnish! Please do not hesitate to contact our team on studio@handonheartjewellery.co.uk if we can be of any further help at all in the future,Team HoH x
“Excellent customer care. Quick and speedy service. I have purchase many items from HOH before and love there products but sadly was disappointed with this necklace. The circles frequently turn around and the hand print is not very noticeable. Such a shame for an expensive price of jewellery”
Thank you for your feedback, it's great to hear how easy you found our website to use. We are really sorry to hear that you are not 100% happy with the product which you received. Here at HoH we pride ourselves on providing our customers with the very best customer service and high-quality products so this is a real shame. If you would like to contact me on studio@handonheartjewellery.co.uk we would be more than happy to discuss this further with you.Team HoH x
