“The necklace was beautiful but as it was an urn necklace I was expecting the cremation kit so I could have my recently deceased dog Bentley next to my heart but the kit didn’t arrive with the necklace which caused me some unnecessary emotional stress. The kit is now on its way but obviously was very disappointed.”
We are truly thankful for your kind comments and we are so pleased to hear how happy you are with your finished jewellery, although we are terribly sorry to hear the ashes kit wasn't initially included. We understand how important this piece is and we're so sorry for any distress caused. Thank you for getting in touch with us so quickly so we could resolve this for you. If we can help at all further please don't hesitate to let us know - Team HoH x
Thank you for your feedback. We are really sorry to hear this but can see you've sent us an email. We will be responding shortly so we can look to resolve this for you. - Team HoH x
Those comments are just lovely, it's great to hear that you love our packaging. We work really hard to make sure every aspect is special for our customers. - Team HoH x
