“The gift bag is a lovely idea but when you pay extra and your item doesn’t even fit in the bag properly it seems a waste of money unfortunately. It comes with ribbons at the top to tie the bag but I couldn’t even close mine. They need to be bigger or a warning needs to be put on the website about the items that don’t fit in the bags.”
Thank you for taking the time to contact us with this feedback, we are so sorry to hear that your gift bag wasn't quite right and we would love to look into this for you. All of our products have been tested to ensure they fit into our luxury gift bags so we would like to see if perhaps your bag was faulty and try to resolve this with you.In order for our team to look into this further, could we please ask you to send a photo of the bag received to our customer service team at studio@handonheartjewellery.co.uk?Thank you in advance, Team HoH x
