“I really love it, but the bracelet is actually a little too big. I must have tiny wrists for an adult! It's not going to fall off my hand, but it makes for a looser fit than I would like. I will probably see if I can get it adjusted somewhere, as I'm not sure I will wear it often sadly, otherwise.”
Thank you for your feedback! We're glad you love the bracelet. We understand the importance of a perfect fit and recommend getting in touch with our friendly customer service team so we can help further - Team HoH x
“Great customer service from start to finish. A gorgeous bracelet with a perfect mini paw print taken from the photo I provided. Item arrived on time and in lovely packaging. Whole experience felt very special.”
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with us, from start to finish. It means a lot to us that you're happy with the bracelet and the process of creating it - Team HoH x
“Beautifully made bracelet, had bought one previously and knew I wouldn’t be disappointed. Excellent quality, paw print exactly the same as the photo I sent. Worth every penny.”
Thank you for your kind words! We're delighted to hear that you're pleased with the bracelet and that it met your expectations in terms of quality and likeness to the photo you provided. Your satisfaction is important to us, and we're grateful for your continued support - Team HoH x
“Great comms, great product and lovely packaging- only feedback would be that customers should be given choice on if they want text/ print always facing them or on opposite sides. I don't like that when the bracelet disc flips it is upside for me but apparently this is the standard design. Other than that, excellent product and feels great quality!”
Thank you for sharing your feedback and for your positive comments on the communication, product, and packaging. We appreciate your input about the orientation of the text/print on the bracelet disc. This shall be passed to our senior team for consideration so we can continue to improve the service we can offer to our customers. We're grateful for your feedback and are pleased to hear that you find the product to be of excellent quality - Team HoH x
Thank you so much for your kind words and for being a loyal customer. We're delighted to hear that you and your mum are pleased with the stunning piece of jewellery. Your support means the world to us, and we look forward to helping again in the future - Team HoH x
“Amazing. I absolutely love my bracelet and the paw print is exactly the same as the photo I submitted. It is of exceptional quality and beautifully made. Was kept well informed of my order process and received in a lovely box and certificate. Cannot fault the service at all. Thank you”
You are so very welcome, thank you for taking the time to leave us this lovely feedback. We are so pleased to hear how happy you are with your unique piece of jewellery.Team HoH x
The best possible feedback we can receive is that you had a great experience with us and we would like to thank you for your feedback and for choosing Team HoH to create your special piece of jewellery - Team HoH x
“This is the 2nd item I've purchased from Hand on Heart, and it couldn't be easier.The bracelet I ordered is beautiful with my very much missed dogs paw print on one side and his name in beautiful font on the other. I will definitely be ordering from Hand on Heart again”
Thank you for your wonderful feedback. Your generous repeat custom is greatly appreciated and we are delighted to hear you have thoroughly enjoyed your experience with ordering from us on both occasions. Every order really is created with great care and consideration and so it really is lovely to hear this is seen by our valued customers. Thank you again for your orders and for recommending our services - Team HoH x
