“My experience with Hand on Heart has been excellent, communication throughout was great the product some heart Earings in green are beautiful, even when I had an issue with the post Hand on Heart dealt with this and got my product back in time for Xmas. Not seen my girlfriend’s reaction to her gift as yet but I’m sure she will be blown away, a piece of her Dad close to her forever xx”
Thank you so much for sharing your wonderful experience with us. We're thrilled to hear that you found our communication excellent and we hope that your girlfriend loves her special keepsake earrings.Merry Christmas from us all at Hand on Heart Jewellery x
Thank you for your kind words. We're pleased to hear that you found the service very good and efficient. We take pride in keeping our customers informed at every step, and we're thrilled that you find the earrings beautiful - Team HoH x
“Lost my dog May 2022 and my fiancé passed away 8 weeks later. Bought the earrings as a xmas present for my daughter think there will be tears. Beautiful product”
We're so sorry to hear about the loss of your beloved dog and your fiancé. Our hearts go out to you during these challenging times. We hope that the earrings bring some comfort and beauty to your daughter during the holiday season. They are not only a stunning piece of jewellery but a touching way to remember those you've lost. We hope they will be a cherished keepsake - Team HoH x
Thank you for your kind words. We're thrilled that you found our customer service and support excellent. We're also delighted to hear that you love the earrings - Team HoH x
“I was very pleased with my order from hand on heart. The staff updates and emails were amazing and the attention to detail was unbelievable, they ensure that each unique piece is perfect and that’s massively important with how special these gifts / jewellery are! Thank you so much.”
Thank you for your kind words! We're thrilled to know that you were pleased with your order from Hand on Heart. Our team takes great pride in providing excellent customer service and ensuring every piece is perfect and meaningful. Your satisfaction means the world to us - Team HoH x
“Absolutely brilliant. These earings have a lot of meaning for me as my mum died unexpected just recently. Knowing she is close to me is so special and made this happen xx”
Thank you for sharing your feedback. We're truly touched to know that the earrings hold such a special meaning for you, allowing you to keep your mum close to your heart. We're here to create meaningful pieces, and we're glad we could bring comfort during this time. - Team HoH x
“Ring and earrings both bought. Authenticity certificate states, not to get wet etc…Maybe this should be in BIG PRINT, as I wanted to wear ‘him’ forever and not to keep having to remove for showers!!!Also, I’ve had to change the clasp on one of the earrings, as original was loose even after trying to adjust. My partner is too precious to lose”
Thank you for your order and for taking the time to contact us with your feedback. We are sorry to hear that you feel our care instructions were unclear and that you are not able to wear your special pieces as much as you would like. We do try to make our care instructions as clear as possible in the product descriptions and also on the frequently asked questions section of our website to avoid any upset or disappointment. Our goal is to ensure your jewellery's longevity, hence, we stress transparency in sharing optimal care methods for your invaluable piece.With regards to your earrings, we are very sorry to hear that the clasp was not quite right and would like to look into this further for you. If you would like to contact us on studio@handonheartjewellery.co.uk with your order details, our friendly team will be able to offer further assistance.Thank you in advance, Team HoH x
