“From ordering to receiving my beautiful necklace, you have been professional and supportive. I also love the box with mums photo in the lid. A lovely idea. Thank you”
Thank you for your lovely feedback! We're so glad you love your necklace and the special touch of the photo box. It was our pleasure to support you throughout the process - Team HoH x
“This was a 60th birthday present for my sister made from our mum's ashes.The necklace was beautiful and very well made. Quick delivery and very stylish presentation box. Would highly recommend.”
Thank you for your heartfelt review. We're so glad to hear that the necklace made from your mum's ashes was well-received as a 60th birthday present for your sister. It's wonderful to know that you appreciated the quality, quick delivery, and stylish presentation. Your recommendation means a lot to us. Thank you! - Team HoH x
Thank you for your kind words! We're thrilled to hear that you are very pleased with the service from ordering to receiving your lovely necklace - Team HoH x
“Wow, had a large heart in purple with my son's ashes and hair. I was a little worried about the wait time but was it worth it. It is so beautiful I am over the moon and wish I new about this company before. I would definitely recommend and order more pieces. Thank you so much hand on heart ❤”
We're incredibly touched by your kind words and thrilled to hear that your large heart pendant exceeded your expectations. It means the world to us to know that the wait was worth it and that you're over the moon with the final result. Your recommendation and intention to order more pieces in the future mean everything to us. Thank you for allowing us to be a part of honouring your son's memory. It's our privilege to create meaningful pieces that bring comfort and solace during difficult times - Team HoH x
“Easy experience. Order sympathetically dealt with, even unused ashes were wrapped and enclosed in small pouch. Glad I decided to order necklace for myself and daughter. Will definitely order further item.”
We're truly grateful for your kind words and for sharing your experience with us. It's heartwarming to hear that your order was sympathetically dealt with and that even the unused ashes were handled with care and thoughtfulness.We're delighted that you decided to order necklaces for both yourself and your daughter, and we're honoured to have been entrusted with creating such meaningful pieces for you. Knowing that you're considering ordering further items in the future means a lot to us, and we look forward to serving you again - Team HoH x
“After my heart was broken following the loss of my beautiful spaniel Poppy I contacted hand on heart jewellery as I wanted to have a piece of jewellery so she was with me always. The email response was both compassionate and understanding, I wanted a pendant to go on my existing Pandora chain and a charm for a bracelet.Ordering was simple and I received a pot for Poppys ashes within a couple of days, I returned but paid extra for tracking as I couldn’t handle them going missing.I opted for a red large heart and charm. They arrived within 4 weeks as expected and I am completely delighted with them. The only negative is that the chain is very flimsy and easily snapped but as I was using my own chain that didn’t worry me.I feel that Poppy is always with me and I can go for our walks knowing a little part of her is with me, it might sound mad but that’s how I feel.Would definitely recommend.”
Thank you so much for sharing your heartfelt experience with us. We're deeply sorry for the loss of your beloved spaniel, Poppy. It's truly touching to hear that you reached out to us to create a piece of jewellery to keep her memory close.We're glad that our email response conveyed compassion and understanding during this difficult time. Ensuring a simple ordering process and providing a secure method for returning the ashes were important to us, and we're glad that you found it easy to navigate.We're delighted that the red large heart pendant and charm met your expectations and arrived as expected. Your feedback about the chain is duly noted, and we'll certainly take it into consideration for future improvements.It's not mad at all to feel that way—many find comfort in having a tangible reminder of their beloved pets close by. We're honoured to have been able to create something meaningful for you, and we're grateful for your recommendation - Team HoH x
Thank you immensely for your kind words. We're delighted to hear that you had an excellent experience with us, from the ease of ordering to the efficient service and communication. Providing beautiful products that hold such deep meaning for our customers is what we strive for, and we're honoured to have been able to create something special for you to keep your daughter close - Team HoH x
“Presentation of everything is 100% and it is absolutely beautiful, but my only complaint is the chain, which I was really disappointed with as the clasp is cheap and fiddly,I struggle getting it on and off myself so it puts me off wearing it daily. I took a star off for this as I will need to buy a new chain with better clasp.. but the heart is beautiful”
Thank you for taking the time to get in touch with your feedback, it's very much appreciated. We are delighted to hear how pleased you are with your pendant but are so sorry that you are not 100% happy with your chain. We will certainly have your feedback passed on to the correct team members to be looked into further, please do not hesitate to contact us if we can be of any further help at all.Team HoH x
