“After my heart was broken following the loss of my beautiful spaniel Poppy I contacted hand on heart jewellery as I wanted to have a piece of jewellery so she was with me always. The email response was both compassionate and understanding, I wanted a pendant to go on my existing Pandora chain and a charm for a bracelet.Ordering was simple and I received a pot for Poppys ashes within a couple of days, I returned but paid extra for tracking as I couldn’t handle them going missing.I opted for a red large heart and charm. They arrived within 4 weeks as expected and I am completely delighted with them. The only negative is that the chain is very flimsy and easily snapped but as I was using my own chain that didn’t worry me.I feel that Poppy is always with me and I can go for our walks knowing a little part of her is with me, it might sound mad but that’s how I feel.Would definitely recommend.”
Thank you so much for sharing your heartfelt experience with us. We're deeply sorry for the loss of your beloved spaniel, Poppy. It's truly touching to hear that you reached out to us to create a piece of jewellery to keep her memory close.We're glad that our email response conveyed compassion and understanding during this difficult time. Ensuring a simple ordering process and providing a secure method for returning the ashes were important to us, and we're glad that you found it easy to navigate.We're delighted that the red large heart pendant and charm met your expectations and arrived as expected. Your feedback about the chain is duly noted, and we'll certainly take it into consideration for future improvements.It's not mad at all to feel that way—many find comfort in having a tangible reminder of their beloved pets close by. We're honoured to have been able to create something meaningful for you, and we're grateful for your recommendation - Team HoH x
Thank you immensely for your kind words. We're delighted to hear that you had an excellent experience with us, from the ease of ordering to the efficient service and communication. Providing beautiful products that hold such deep meaning for our customers is what we strive for, and we're honoured to have been able to create something special for you to keep your daughter close - Team HoH x
“Presentation of everything is 100% and it is absolutely beautiful, but my only complaint is the chain, which I was really disappointed with as the clasp is cheap and fiddly,I struggle getting it on and off myself so it puts me off wearing it daily. I took a star off for this as I will need to buy a new chain with better clasp.. but the heart is beautiful”
Thank you for taking the time to get in touch with your feedback, it's very much appreciated. We are delighted to hear how pleased you are with your pendant but are so sorry that you are not 100% happy with your chain. We will certainly have your feedback passed on to the correct team members to be looked into further, please do not hesitate to contact us if we can be of any further help at all.Team HoH x
Thank you for your feedback, and we're glad to hear that you find the item lovely. We appreciate your input about the chain, and we'll certainly take that into consideration for future improvements -Team HoH x
Thank you for your positive feedback. We're delighted to hear that you received excellent service and found our pieces of jewellery beautiful. We appreciate your suggestion for a piece in gold, and we'll certainly take that into consideration in the future - Team HoH x
Thank you for your wonderful feedback! We're delighted to hear that your experience was absolutely perfect and that the process was easy and quick. Your satisfaction is our priority, and we're thrilled that we could meet your expectations - Team HoH x
“Service was excellent and my wife loved it. Had the ashes of her late father in the heart necklace and the speed and delicacy that they went about the process was amazing. Very caring with regards to transporting of the ashes, and overall a brilliant service.”
Thank you so much for sharing your experience with us. We are deeply touched by the significance of the piece you chose, and we're honoured to have played a part in creating something so meaningful for your wife. Handling such a delicate and sentimental process requires great care, and we're thrilled to hear that our team exceeded your expectations. It's heartening to know that our attention to detail and sensitivity to the transportation of ashes made a positive impact on your experience - Team HoH x
