We're thrilled to hear that you're pleased with the presentation and appearance of your locket! It's our goal to provide not only a beautiful piece of jewellery but also a memorable unboxing experience - Team HoH x
Thank you for your feedback, and we're pleased to hear that you found our service to be very good and efficient. However, we're sorry to learn that you're disappointed with the chain. Ensuring the highest standards of quality is very important to us and this has been forwarded to our senior team for review. We really appreciate you taking the time to let us know your comments - Team HoH x
Thank you for your kind words. We're delighted to hear that you appreciated our service, including the email updates to keep you informed. It's always our goal to ensure our customers have a seamless and enjoyable experience. We hope your daughter loves her special piece of jewellery - Team HoH x
“A very easy process my beautiful locket arrived after a few weeks It’s a very precious piece of jewellery as it now contains the ashes of both my parents so they can be with me every day I would highly recommend getting any memorial jewellery made here”
Thank you for sharing your experience with us. We're honoured to have been entrusted with creating such a precious and meaningful piece of jewellery that allows you to carry your parents' memory with you each day - Team HoH x
“Our daughter wanted a keepsake with my dad’s ashes in. I wasn’t sure how I felt about this for myself but after the care, respectful communication and beautiful piece of jewellery that has been made, I will certainly consider it. Thank you for how you dealt with my dad’s ashes, I felt like he was in safe hands.”
Thank you for sharing your thoughts with us. We understand how delicate and personal these keepsakes can be. We're truly grateful for your trust in allowing us to work with your dad's ashes, and we're glad to hear that you had a positive experience. If you ever decide to create your own piece, we're here to assist you every step of the way - Team HoH x
“I was extremely happy with the service,as was given regular updates on how my order was progressing!Am absolutely thrilled with my beautiful necklace,and will always have a lovely memory of my lovely Mum always being with me!Thankyou so much Hand on Heart xx”
Thank you so much for taking the time to share your experience with us. We're truly touched by your kind words and are overjoyed to hear that you're thrilled with your beautiful necklace. We understand the importance of keeping your lovely Mum close to your heart, and it's an honour to be a part of creating such meaningful and cherished keepsakes - Team HoH x
“Bought this necklace, 2 others and cufflinks on behalf of my fiance's family. They all absolutely love their jewellery pieces, but have ordered longer chains as they feel the length was a bit short and necklace didn't sit right. Couldn't be more thankful and appreciative of the help Charlotte gave throughout the whole ordering process - went above and beyond!”
Thank you for sharing your experience, and it's wonderful to hear that your fiancé's family loves their jewellery pieces. It's great that you've been in touch with Charlotte for assistance, and it's always a pleasure when customer service goes above and beyond to ensure satisfaction. We hope the longer chains will make the necklaces even more comfortable for them. If you have any more questions or need further assistance, please don't hesitate to reach out. Enjoy your beautiful jewellery! - Team HoH x
