Thank you so much for your kind review! We're absolutely thrilled to hear that you loved the teardrop necklace and that you would recommend us. Your support means the world to us - Team HoH x
“It's a very lovely small pendant, the chain was a bit short so I had to use a different chain, but the pendant itself is absolutely gorgeous. Very beautifully crafted.”
Thank you for your kind feedback and for letting us know about your experience. We’re delighted to hear that you are so happy with your unique pendant.
We can see that a standard 16-18" chain was selected at checkout, which might be why it didn’t fit as comfortably as you’d hoped. We’re sorry for any inconvenience this may have caused. If you’d like to explore options for a longer chain, please don’t hesitate to contact us—we’d be happy to assist.
Team HoH x
“I saw Hand on Heart Jewellery reviews on line and everyone seemed really happy with them. I took a look at there brochure on line and proceeded to order a necklace for me and my daughter. The service was excellent and they kept me informed of what was happening, everything arrived on time presented in lovely boxes. A very special keepsake in memory of my mum and nanna. Would definitely recommend.”
Thank you so much for your heartfelt review! We're delighted to hear that you and your daughter are pleased with your necklaces and that our service met your expectations. It's wonderful to know that our communication and presentation made the experience special for you. Your recommendation means a lot to us - Team HoH x
Thank you so much for your kind words! We're delighted to hear that you had a seamless experience and that you love the necklace. Our team truly appreciate your recommendation and are thrilled that the necklace has become a cherished piece for you - Team HoH x
“I love the colour of the pendants themselves and their quality but I have a problem with the fastener. The catch is quite stiff but will doubtless become easier, however there needs to be a proper ring on the other end of the chain. To fasten it, the catch has to go into the last link of the chain which is small and lacks stability when trying to link on to it; on one occasion I simply had to give up. A pity that this seemingly trivial matter detracts from the overall appreciation.”
Thank you for your feedback. We're thrilled to hear that you love the colour and quality of the pendants. We truly appreciate your comments regarding the fastener on the chain. We understand how a stiff catch can be frustrating but this will loosen with use. Your feedback is extremely valued, and we shall look into this for future consideration. If there's anything further we can do please don't hesitate to reach out. We're here to help! - Team HoH x
“Beautifully made by Donna. Fantastic service from start to finish with such compassion shown. Highly recommend. A part of my dad still with me every day.”
Thank you for your kind words! We're delighted to hear that you're pleased with the beautifully made piece by our team and that our service met your expectations from start to finish. It means a lot to us to know that a part of your dad can be with you every day - Team HoH x
“Was devastated when we lost our beautiful boy in September 2023. Having a necklace made with his ashes. Has been a real comfort for me. The fact that it is absolutely beautiful and gets compliments all the time is so nice. I asked for engraving on the back with a little paw print which they happily did for me. I would 100% buy more jewellery from this company because their kindness and care is superb.”
Thank you for sharing your experience with us. We're deeply sorry for your loss and are honoured that we could create something that brings you comfort. It’s heartwarming to hear that your necklace has received so many compliments and that you’re pleased with the engraving. Your kind words about our care and service mean a lot to us. If you ever need anything else, please don’t hesitate to reach out. Thank you for your trust and support. - Team HoH x
“Fantastic product. Exactly as advertised. Great communication from the team. Quick timescale from order to receive. Cannot fault this one bit. Thank you. I love my neckless and will never be taking it off”
Thank you so much for your kind words! We're delighted to hear that you love your necklace and that our communication and quick service met your expectations. It's wonderful to know you'll always cherish it - Team HoH x
