“The shipping was easy and arrived on time. The only issue was an imperfection/scratch on the ring that we ordered, unfortunately this was on the ring when it arrived.”
We are truly thankful for your kind comments and we are so pleased your piece arrived with you safely. We would never wish for any of our customers to feel disappointed with their unique keepsake and so please may we ask you to email us directly at studio@handonheartjewellery.co.uk with your order details and a member of our friendly customer service team will be more than happy to discuss your order details with you further. Thank you in advance - Team HoH x
“We ordered a blue teardrop necklace with dad's ashes for mum's 80th birthday and it was just beautiful. The instructions were really simple to get the ashes down to Hand on Heart Jewellery and the necklace came back a few weeks later in a beautiful gift box with a lovely certificate and gift bag. Mum was incredibly emotional and has worn it every day since. Thanks to Donna who took great care of the necklace.”
Thank you for choosing us to create such a very special piece of jewellery. It was a pleasure to create something which means so much and we are all delighted to hear how happy you and your Mum are with this unique keepsake. Although in the saddest of circumstances, we hope that this jewellery brings some comfort. Your kind words will be passed onto the rest of our team and if we can ever help in the future please don't hesitate to reach out - Team HoH x
Thank you for your extremely kind feedback. Here at Hand on Heart, we pride ourselves on providing our customers with the very best customer service and high-quality products and so it really is wonderful to hear how delighted you are with our service. Although it is the saddest of circumstances, we are pleased to have been able to create you an extremely precious keepsake in memory of your sister, which we hope will bring some comfort - Team HoH x
It's wonderful to know how much you adore your keepsake, thank you so much for taking the time to let us know about your experience. This was a pleasure to create for you - Team HoH x
“The necklaces are beautiful. They mean so much to us. We found the ordering process very easy and the process was really straightforward with regard sending the ashes. We received the order within the time scale advised. The quality is excellent.”
Thank you for choosing us to create such a very special piece of jewellery. It was a pleasure to create something which means so much and we are all delighted to hear how happy you are with your unique keepsake. Although in the saddest of circumstances, we hope that this jewellery brings some comfort - Team HoH x
Thank you for choosing us to create such a very special piece of jewellery. It was a pleasure to create something which means so much and we are all delighted to hear how happy you are with your unique keepsake. Although in the saddest of circumstances, we hope that this jewellery brings some comfort - Team HoH x
