“Excellent! The service provided was sensitive and communicative and when the product arrived it was so beautiful. I was also impressed with the price. I wear it everyday so I can keep my loved one close at all times. Thankyou.”
We're delighted that we were able to create this sentimental piece for you and it's wonderful to hear how much you adore it. Thank you for taking the time to leave us this lovely feedback - Team HoH x
“The process to order was really easy and the pendant is absolutely beautiful. The chain is not as strong as it could be and mine snapped within about 4 weeks of receiving it. I have put the pendant on a stronger chain and wear it all the time.”
We are truly thankful for your kind comments and we are so pleased to hear how happy you are with your finished jewellery. It's wonderful to know that you found our process easy to follow so thank you for taking the time to leave this feedback. We are so sorry to hear that there was an issue with your chain but we are delighted that this is now resolved. If we are able to help with anything in the future, please don't hesitate to contact us at: studio@handonheartjewellery.co.uk and our friendly customer service team will happily assist you. - Team HoH x
“I ordered the purple locket for myself and teardrop necklace for my mum in memory of my sister. I received exceptional service from HOH from start to finish. I can't praise them enough. From the lovely pouch to send the ashes in, to the email updates throughout, and then to receive the jewellery which is absolutely beautiful and beautifully packaged. I now have a wonderful memory of my sister to treasure forever. Thank you HOH, I can't recommend you enough ❤”
Thank you for your extremely kind feedback. Here at Hand on Heart, we pride ourselves on providing our customers with the very best customer service and high-quality products and so it really is wonderful to hear how delighted you are with your experience. Although it is the saddest of circumstances, we are pleased to have been able to create you an extremely precious keepsake in memory of your Sister, which we hope will bring you and your mum some comfort following your loss❤️ - Team HoH x
“Very good service, emailed and kept up to date. I didn’t realise you could add real handwriting until after I had ordered and paid. I emailed and a lady responded immediately to say it could be added and they’d apply the discount from when I initially ordered. The hand writing is actually the part I really love. Necklace is beautiful, chain 24” a touch long and I’m tall, should have ordered 22” but overall excellent service.”
We always aim to make our customer's pieces extra special so it's wonderful to hear that we were able to create yours and that you adore the finished piece. Thank you for taking the time to leave this lovely feedback - Team HoH x
The best possible feedback we can receive is that you had a great experience with us and we would like to thank you for your feedback and for choosing Team HoH to create your special piece of jewellery - Team HoH x
“Absolutely perfect, it was very easy and straight forward to do, everything was clearly explained as to what was required. I was so delighted with my pendant, it means that I have a small part of my daughter close to my heart. Many thanks Hand on heart.”
Thank you for your extremely kind feedback. Here at Hand on Heart, we pride ourselves on providing our customers with the very best customer service and high-quality products and so it really is wonderful to hear how delighted you are with your experience. Although it is the saddest of circumstances, we are pleased to have been able to create you an extremely precious keepsake in memory of your daughter, which we hope will bring some comfort following your loss ❤️ - Team HoH x
“Lovely necklace (not quite as bright a green as the website suggested but not an issue). Good communication throughout the transaction. Well packaged. I can now take mum with me wherever I got and that is priceless.”
It was a pleasure to create something which means so much in memory of your Mum and we are all delighted to hear how happy you are with your unique keepsake. Although in the saddest of circumstances, we hope that this jewellery brings some comfort. Thank you for taking the time to let us know your feedback, this will be passed onto our design team to be looked into further - Team HoH x
