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Memorial Ashes Teardrop Necklace Purple Reviews

5 Rating 302 Reviews
Amanda Chappell
Verified Reviewer
Fantastic service from start to finish!The final necklace is beautiful and I love wearing it.
Helpful Report
Posted 11 months ago
We're overjoyed to hear that you had a fantastic experience with our service and that you love wearing the final necklace! Thank you for sharing your positive feedback - Team HoH x
Posted 11 months ago
I ordered the memorial necklace for my mother, using my late father's ashes. The pendant looks beautiful but the overall product is let down by the chain. I ordered the silver bleacher 16" ext to 18". I was very disappointed to see that the end of the chain had no jump ring for fastening (had to take to a jewllers to amend) and the extended part of the chain is made of a completely different style of chain, giving a premium priced product a cheap overall look. Such a shame. Wouldn't recommend.
Helpful Report
Posted 1 year ago
Thank you so much for sharing your thoughts with us. We're genuinely thrilled to hear that you find the pendant beautiful.Regarding the chain, we want to ensure you have the best experience, and we apologize for any disappointment you've experienced. Our chains are designed with larger links at the end to offer an adjustable length between 16 and 18 inches.We take pride in delivering high-quality products and regret that your experience has fallen short. While we couldn't locate any correspondence from you in our system, we would love to address your concerns further. Please feel free to reach out to us at studio@handonheartjewellery.co.uk, and we'll be more than happy to assist you.Your valuable feedback is important to us, and we appreciate your contribution to our ongoing efforts for improvement - Team HoH x
Posted 1 year ago
Linda Furness
Verified Reviewer
Good arrived just in time for Christmas
Helpful Report
Posted 1 year ago
Thank you for your feedback! We're delighted to hear that your order arrived just in time for Christmas. We understand the importance of timely deliveries, especially for special occasions. We hope the item brought joy and meaning to your celebrations - Team HoH x
Posted 1 year ago
Karen Edwards
Verified Reviewer
Easy to order online, simple instructions and container for the ashes. Returned quicker than originally estimated and packaged lovely with giftbag for a nice touch. Only issue I had was the postage I paid for at checkout wasn’t valid at my local post office as it was with Royal Mail (who knew they weren’t the same thing?) so I had to pay a second delivery cost of over £7 as it was cheaper than travelling to my nearest “Royal mail” office.
Helpful Report
Posted 1 year ago
Thank you so much for taking the time to share your experience with us. We're genuinely pleased to hear that the ordering process was smooth, and the instructions were easy to follow.We're sorry for any confusion regarding the postage, and your feedback is truly valuable. The return envelope in our memorial pack is designed for the convenience of a prepaid service, which can be returned via your nearest post box, as detailed in the instructions supplied with the kit. However, if preferred this envelope can be upgraded to a tracked service. Your thoughtful comments will be shared with our senior team. Continuous improvement is a key focus for us, and your insights contribute to making our service even better - Team HoH x
Posted 1 year ago
Sally Beswick
Verified Reviewer
I am so thrilled with my teardrop your team did a wonderful job. I now feel I still have my mum with me. It was easy to do and a quick delivery.
Helpful Report
Posted 1 year ago
Thank you for your heartfelt message! We're overjoyed to hear that you are thrilled with the teardrop and that it brings you a sense of connection to your mum. We appreciate your trust in us and are grateful for the opportunity to be a part of creating a meaningful keepsake for you - Team HoH x
Posted 1 year ago
My experience with Hand on Heart Jewellery was amazing and extremely easy and seriously officiant arrived exactly when they said it would. I would 100% recommend this company 10/10 guys Thank you so much and the piece is Awesome
Helpful Report
Posted 1 year ago
Thank you for your wonderful feedback! We're thrilled to hear that your experience with Hand on Heart Jewellery was amazing, easy, and efficient. It's great to know that the piece arrived exactly when expected and that you would recommend us. We appreciate your kind words and are delighted to have provided you with an awesome experience - Team HoH x
Posted 1 year ago
Hand on heart were excellent. There was fantastic communication from the start and they even managed to deliver the necklace before Christmas so that my wife could wear it over Christmas. The necklace itself is beautiful and was presented in a lovely box with the photo we provided. A beautiful necklace and wonderful customer service. Thank you.
Helpful Report
Posted 1 year ago
Thank you for sharing your wonderful experience with us. We're thrilled to hear that you found our communication fantastic and that we could deliver the necklace before Christmas for your wife to wear. It's heartening to know that the necklace is beautiful and that you appreciated the presentation with the provided photo. We're grateful for your kind words about our customer service - Team HoH x
Posted 1 year ago
Julie Stanley
Verified Reviewer
Brilliant. Easy to order. Good instructions and updates throughout process. Delighted to receive items before Xmas even tho was not expected until early January. The necklaces are absolutely beautiful and perfectly finished. Thank you Donna for your hardwork and attention to detail. Necklaces securely packaged and beautiful presentation box. I know how hard it is to trust a company with your loved ones ashes but I would not hesitate to recommend this company. Thank you so much.
Helpful Report
Posted 1 year ago
Thank you for sharing your wonderful experience with us. We're thrilled to hear that you found the process easy, appreciated the instructions and updates, and received the items before Christmas. It's heartening to know that the necklaces are beautiful and perfectly finished. We appreciate your trust in us and your kind recommendation - Team HoH x
Posted 1 year ago