“This piece is absolutely beautiful and means I can keep my mum close to my heart. It's very well made and so pretty. Thank you for treating myself and my mum with the utmost respect”
Thank you for your touching words. We are honoured to have created a piece that allows you to keep your mum close to your heart. It means so much to know that you felt cared for and respected throughout the process, as this is always at the centre of what we do.
Team HOH x
“My dad died on the 4th June and he recently got cremated so I wanted something to hold him in forever. When I opened the box I cried, it’s beautiful and it’s very carefully made. You all do an amazing job so Thankyou, for giving me a way to hold my Dad close forever.”
Thank you for sharing this with us. Thank you for trusting us with something so meaningful during such a difficult time.
Reading that the piece moved you to tears means so much to our whole team. We put great care into every detail, knowing the importance of what it represents, and we’re deeply touched to know your necklace brings you comfort and a lasting connection to your dad.
Team HOH x
“My daughter wanted something special to remember her nana,s recent passing .
This the pendent that she chose , IT WILL CARRY THE SENTIMENTAL VALUE WITH HER ALWAYS.”
Thank you so much for choosing us to create such a special piece of jewellery for your Daughter, we hope it brings some comfort following your loss.
Team HOH X
“I am extremely happy with my tree ashes necklace i lost my fur baby my world nearly 4 weeks ago and im able to have her with me everyday and everywhere i go i am so pleased with my purchase ❤️”
“I paid next day delivery for this for my sister in laws 30th birthday after my mother in law passed away in February.
The seller chooses to use Royal Mail who have ‘attempted’ to deliver my parcel the next day and the day after, even though I sat in and waited for it all day.
It’s been a week now and I still haven’t received my parcel which is now a week late.
I chose to collect from the post office so I could guarantee it be collected which was arrange for yesterday, the tracking still says awaiting delivery
I’m extremely frustrated and disappointed, I go on holiday today which means the gift will now be 3 weeks late
What’s the point in paying next day delivery when you use a carrier service that will not ensure delivery next day”
Thank you for taking the time to share your feedback, and we’re truly sorry to hear about the experience you’ve had. We completely understand how frustrating and disappointing this must be, especially with such a meaningful gift and a special occasion.
We sincerely apologise that your parcel hasn’t arrived as expected, despite your request for next day delivery. While we do rely on Royal Mail for our deliveries, we acknowledge that this delay has caused unnecessary stress, and we’re very sorry for that.
We’d really like to look into this further and see how we can make things right for you. Please get in touch with our team directly so we can assist you further and resolve this as quickly as possible.
Thank you again for your patience, and we’re truly sorry this has impacted your plans.
Team, HoH x
