Thank you so much for your kind words. We're delighted to hear that the Family Tree Ashes Urn Locket Necklace is exactly as you expected. Your satisfaction means the world to us - Team HoH x
We would like to thank you for taking the time to leave this wonderful feedback on your jewellery, we're delighted to hear how happy your Mother in Law is with her keepsake. Team HoH x
“I was recommended to you by pinders (bawtry Doncaster) and honestly I’m absolutely over the moon, the necklace is absolutely beautiful, bigger and heavier than I thought it would be but it’s absolutely beautiful, knowing I have my brother with me every single day gives me a lot of comfort. Thank you so much!”
Thank you so much for sharing your experience with us. We’re so glad to hear that the necklace has exceeded your expectations and brings you comfort by keeping your brother close each day. It means a lot that Pinders recommended us, and we’re honoured to have been able to create something so meaningful for you. Thank you for entrusting us with this special piece—it truly warms our hearts to know it has brought you such joy - Team HoH x
“This is the second item I have purchased, it’s beautiful great service and arrived very secure in a beautiful box with great care instructions and delivered really quickly”
Thank you for your continued trust! We're thrilled to hear that you're happy with your second purchase and the service provided. It's wonderful to know that the packaging, care instructions, and quick delivery met your expectations. We appreciate your support! - Team HoH x
Thank you for sharing that with us! We're touched to hear that you have such a special keepsake with your dad's hair in it. We're glad it's as stunning as you hoped and that it holds such meaningful memories for you - Team HoH x
“This item was beautiful and very good quality. It was just unfortunate I had to return it as it looked too big around my small neck area. I would highly recommend this company, the customer service is excellent. Thank you Lucy for helping with the returns process.”
Thank you for your kind words! We're happy to hear that you were impressed with the quality of the item, even though it wasn’t the perfect fit for you. We truly appreciate your recommendation, and it's great to know that Lucy was able to assist you with the return process smoothly. If we can help at all further in the future please don't hesitate to reach out - Team HoH x
“It's is absolutely amazing, so beautiful. I brought it for my sisters birthday can't wait to give it to her.
I will be ordering 4 more one for myself and my other sisters.
The one thing I would say is the photo. It is just a photocopy, will pop into Snappy Snaps and get another one done.
But that is the only negative thing, everything else was spot on, the ordering easy and the turnaround, the constant communication GREAT.”
Thank you so much for your wonderful feedback and for choosing our piece for your sister’s birthday. We’re thrilled to hear that you’re pleased with the ordering process, turnaround, and communication.
We are truly sorry to hear that the photo did not meet your expectations. We resize, convert to black and white, crop, and print all photos in our studio to ensure the best quality. However, we understand that this may not have aligned with what you had in mind.
We take all feedback seriously and will certainly pass your comments on to our design team to help improve our service. If you have any more concerns or need further assistance, please don’t hesitate to reach out. We’re here to help and want to ensure your complete satisfaction.
Thank you again for your support and for considering us for additional orders. Team HoH x
