We really appreciate you letting us know your feedback. Here at Hand on Heart, we aim to provide our customers with the highest quality products and service and we're very sorry to hear you're disappointed with your piece. To avoid any disappointment or confusion we do include all product measurements and dimensions on the product page but we are sorry if this was missed at the time of ordering.If you would like to discuss any issues with your jewellery further, please do not hesitate to contact us on studio@handonheartjewellery.co.uk and our customer service team will be more than happy to help - Team HoH x
“The necklace is perfect, so beautiful. It makes me smile to see it in the mirror when I'm wearing it because its so pretty and also because I have my Dad near again. Its easy to fill and assemble, with perfect step by step instructions provided. I have had so many compliments on it when I wear it.Hand on Heart were so easy to deal with, kept me updated on my order and delivery date. Would happily recommend to anyone who wants a lovely self fill piece of jewellery to remember a loved one.”
Thank you for your wonderful feedback! We're thrilled to hear that you love your necklace and that it brings you comfort to have your Dad near again. It's fantastic to know that you found the filling and assembly process easy with our step-by-step instructions, and we're delighted that you've received so many compliments when wearing it. Providing excellent service and keeping our customers informed is our priority, and we're grateful for your recommendation to others seeking a meaningful piece of self-fill jewellery - Team HoH x
Thank you so much for your kind words! We're thrilled to hear that you're pleased with your necklace and that you had an excellent experience with our service. Your satisfaction is our top priority, and we're grateful for the opportunity to create something special for you - Team HoH x
Thank you so much for your kind words! We're thrilled to hear that you're pleased with your necklace and that you had an excellent experience with our service. Your satisfaction is our top priority, and we're grateful for the opportunity to create something special for you - Team HoH x
“I absolutely love this ashes urn & necklace.I got 1 for my mum & 1 for myself. Absolutely beautiful & let's us keep loved ones close to our hearts.Thank you so much.”
Thank you so much for your kind words! We're thrilled to hear that you and your mum are both happy with the ashes urn necklaces. It means a lot to us to know that our products are helping you keep your loved ones close to your hearts - Team HoH x
“I had the most perfect service, after the product was stolen. I was treated with dignity and respect and the item replaced. I can’t thank the team/customer service enough. More still the item was just prefect as a ever lasting gift”
We're truly sorry to hear that your initial experience was marred by the theft of your product. Our team strives to provide dignified and respectful service to all our customers, especially in challenging situations like yours. We're glad that we could assist you promptly and replace the item, ensuring that you received the perfect everlasting gift you deserved - Team HoH x
We're delighted to hear that you adore your Family Tree ashes Locket. We're committed to delivering great service to our customers, and we're thrilled that we could meet your expectations. Knowing that you would buy from us again means a lot to us, and we look forward to assisting you with your future purchases - Team HoH x
