“Bought this beautiful necklace for my mother in law, it was a perfect size, the quality was great and the service was quick. Very happy with my purchase.”
That's wonderful to hear! We hope your mother-in-law adores this piece and we're delighted that you're happy with your purchase. Providing high-quality products and excellent service is our top priority, so it's fantastic to know that we've met your expectations - Team HoH x
Thank you for your kind feedback, we really appreciate this. We're so pleased we could create this for you and we hope this truly special piece brings you a lot of comfort - Team HoH x
“overall experience good and the urn itself is very attractive and sits nicely. However, I had to change the chain as I couldn't fasten it as the links were too small. There needs to be a larger link at the end of the chain”
Thank you for sharing your experience with us, and we're glad to hear that you found the urn attractive and suitable for your needs. We appreciate your feedback regarding the chain and apologise for any inconvenience caused. We'll certainly take your suggestion into consideration for future improvements to our products - Team HoH x
“Very pretty pendant. A good size, can fit a decent amount of ashes in and easy to fasten the urn inside the cage. Has the option of 26inch chain as standard which is longer than other companies allow for free.”
Thank you for your feedback. We're glad to hear that you find the necklace lovely. We're so pleased we could create this for you. We understand your concern about the clasp size. Your comments shall be passed to our design team and we'll certainly take this into consideration for future improvements - Team HoH x
We really appreciate you letting us know your feedback. Here at Hand on Heart, we aim to provide our customers with the highest quality products and service and we're very sorry to hear you're disappointed with your piece. To avoid any disappointment or confusion we do include all product measurements and dimensions on the product page but we are sorry if this was missed at the time of ordering.If you would like to discuss any issues with your jewellery further, please do not hesitate to contact us on studio@handonheartjewellery.co.uk and our customer service team will be more than happy to help - Team HoH x
