“From start to finish the process was very professional I think the end product is just what I needed and fits perfectly it’s filled a gap in my life as I try and carry on with my loss after 53 years of happiness.”
Thank you so much for your kind words and for taking the time to share your experience with us. We are truly touched by your feedback. Losing someone dear after 53 years of happiness is undoubtedly a profound and challenging experience, and we're honoured to have been a part of helping you find a piece that provides some comfort during this time. We're delighted to hear that you found the process professional and that the end product is what you needed. Our goal is to create meaningful pieces that hold special memories, and it's rewarding to know that we could provide some solace - Team HoH x
“I had no idea of the loss i would feel when my beautiful chihuahua, Zina passed away suddenly after 14 years. Thanks to Hand on Heart's online site i discovered that i could have some of Zina's ashes incorporated in a ring. I chose this option and i am extremely pleased with the results. Well done Donna, you did a magnificent job and i shall treasure it until i pop my clogs (I'm 75 so probably won't be long!). Thanks to everyone.”
We're deeply touched by your heartfelt words. It means a lot to us that we could provide you with a way to keep your beloved Zina close to your heart. Donna and the team are delighted to hear that you're pleased with the results of the ring. Your kind feedback encourages us to continue our work with dedication and care. We wish you all the best, and we hope the ring brings you comfort for a long time - Team HoH x
“Overall experience was amazing from start to finish. They promptly answered questions I had to begin. Updated me through the process and I had full trust in them. The outcome is a beautiful ring with a small amount of my late family dog, Charlie’s ashes that I can treasure for the rest of my life. Thank you!”
We're absolutely thrilled to hear about your amazing experience with us, from start to finish - this is exactly what we strive for. It warms our hearts to know that you now have a beautiful ring containing a part of your late dog, Charlie. Thank you for letting us be a part of creating a lasting treasure that holds so much sentiment - Team HoH x
“This was a gift for my grandson. Overall service was fast and worry free. He loves the ring , and it is a lovely colour. On downside, it did turn his finger green , but apparently this can happen to some people , to do with sweat or something.”
Thank you so much for your kind feedback, we are so pleased to hear that your Grandson is happy with his unique memorial ring. Of course, we are sorry that he seems to be having some issues with his ring band and would love to help.The green reaction he is experiencing is likely caused by the polishing compounds we use to buff the ring. Occasionally, a small amount of residue may remain on the surface, but please rest assured that it is perfectly safe. To alleviate the issue, we recommend thoroughly washing the ring and ensuring your finger is completely dry after washing your hands. Once all the residue has dissipated, the reaction should cease.We trust that this information addresses your concern, and you can continue to enjoy wearing your unique ring. If you require any further assistance or have additional questions, please know that we are here to help in any way we can. Team HoH x
Thank you for your positive feedback! We're thrilled that you had a first-class experience with both our service and product. Thank you for choosing us! - Team HoH x
“Such an amazing piece, I wanted something I could wear so went with a ring. Amazing craftsmanship and didn’t take long from start to finish, presentation when it turned back up was great, would definitely recommend.”
Thank you for your kind words. We're delighted to hear that you're pleased with the ring and the craftsmanship. It's wonderful that the process went smoothly and you're happy with the presentation. Your recommendation means a lot to us! - Team HoH x
“The steps required to get the ring were not clear from information on website, and at a time of stress, the logical setting out of these steps and requirements would have made the process somewhat smoother.”
Thank you for sharing your feedback with us. We sincerely apologise for any confusion you experienced when placing your order. We understand that during times of stress, clear and logical guidance is crucial to make the process smoother.Your input is valuable to us, and we'll take this into account to improve our website where we can. If you have any suggestions or if there's anything else we can do to assist you, please don't hesitate to reach out.We appreciate your understanding and hope that despite any challenges, the final piece brings you comfort and joy.Team HoH x
Thank you for taking the time to leave your kind feedback, we are so pleased to hear how happy you are with your memorial ring and the service we were able to offer.Kind Regards, TeamHoH x
