Thank you for sharing your experience with us! We're delighted that you found our service professional and that you love your beautiful jewellery - Team HoH x
“HoH, from start to finish, have been nothing less than exceptional Their process has clearly been refined to perfection and every step was executed with the most incredible professionalism, empathy and integrity i can’t thank you enough for this and for making a very raw experience more bearable ali parsons”
Thank you for your heartfelt feedback. We are thrilled to hear that your experience with us was exceptional from start to finish. Our team is dedicated to refining our process to perfection and ensuring every step is handled with professionalism, empathy, and integrity. We're deeply honoured to have been able to make this emotional journey more bearable for you - Team HoH x
“If anyone is thinking of getting memorial jewellery, I would highly recommend it. I just KNEW that this is something I wanted, but just needed to find the right people to do it, and I have no regrets using HoH. I ordered a necklace for me, and a ring for my Late Brothers wife, and they are beautiful. Now we can carry him with us wherever we go. Thank you so much for making this possible.”
Thank you so much for sharing your experience. We're honoured that you chose us for such meaningful pieces. We're thrilled to hear that you and your late brother's wife are pleased with the necklace and ring. It means a lot to us that we could help you carry his memory with you. Thank you for your kind recommendation - Team HoH x
“The small heart necklaces, in purple and blue, for me and my granddaughter, using my late husband's ashes are absolutely beautiful. The presentation boxes really set them off and the engraving was perfect. The only criticism would be the £4.95 each for the black and white photos inserted in the lid of each box, which were really not worth the extra money, as they don't stick to the inside of the boxes, and I could have done a better job myself. This element was somewhat disappointing, as the necklaces, engraving and presentation boxes deserved something of a higher quality. This would not, however, prevent me purchasing more items in the future, but I would not purchase the photo element again.”
Thank you so much for taking the time to share your feedback with us. We're absolutely thrilled to hear that you found the small heart necklaces beautiful and that the presentation boxes and engraving were just what you were hoping for.We're truly sorry to hear about the disappointment with the black and white photos. Your feedback means the world to us, and we're committed to continuously improving our products and services based on your valuable input.We see that you're currently in touch with one of our team members, but please know that we're here to help in any way we can. Don't hesitate to reach out if there's anything else we can assist you with. Thank you again for choosing Hand on Heart. - Team HoH x
Thank you for your kind words! We're glad to hear that you had an excellent experience and found our website easy to use. We're honoured that we could create this beautiful piece for you and we hope it brings you a lot of comfort - Team HoH x
“I had a very positive experience with hand on heart jewellery. The piece I received was gorgeous and I was so pleased with it. I was kept upto date on it's progress. I was advised that the final step of resin setting had resulted in a slight imperfection and that the product would be made again and both items sent together. I thought this was excellent customer service. Couldn't be happier with my necklace”
Thank you for sharing your positive experience with Hand on Heart Jewellery! We're thrilled to hear that you are pleased with the gorgeous piece you received and appreciated the updates throughout the process. Our commitment to quality is paramount, and we're glad you found our decision to remake the piece due to a slight imperfection to be excellent customer service. Your satisfaction means the world to us - Team HoH x
