“I am impressed with the quality of this, well made and a nice heavy chain. I also like the slight sparkle it has presumably from diamond dust of something similar mixed in with the ashes. My only reticence was the hidden charge added on at the end called the design fee. Why isn’t this in the original upfront cost? That annoyed me and delayed me making the purchase, not because I couldn’t afford it but because I felt it was underhand. All things considered though, I’m glad I did buy it, it’s lovely.”
We're pleased to hear that you're impressed with the quality of your purchase and that you appreciate its craftsmanship, including the nice heavy chain and subtle sparkle. Your satisfaction is our top priority, and we're glad you're happy with your decision to buy.Regarding the design fee, we apologise for any inconvenience it may have caused. We strive to be transparent about all costs associated with our products and this cost can be seen during our checkout process. We're sorry if this aspect of the purchasing process wasn't as clear as it should have been. Your feedback is invaluable to us, and we'll take it into consideration as we continue to improve our services.Thank you immensely for your understanding and for choosing us. If there's anything else we can do to assist you or if you have any further questions, please don't hesitate to reach out.We hope you continue to enjoy your lovely purchase, and we appreciate your support - Team HoH x
“Ordered for myself , my sister and niece with engraving. They are beautiful necklaces. When I made contact via email I received a prompt and personal response. It was easy to order and the remaining ashes were returned. It was lovely packaged and I am now considering ordering a ring in the blue. Thank you”
We're thrilled to hear that you, your sister, and niece are enjoying the beautiful necklaces with engraving! Providing prompt and personal responses to our customers is important to us, and we're glad to hear that you found the process easy and received the remaining ashes back.Thank you immensely for your kind words and for considering ordering a ring in the blue. If there's anything else we can do to assist you or if you have any further questions, please don't hesitate to reach out - Team HoH x
We're so pleased to hear that your experience with us was smooth from beginning to end and that you're pleased with the item you received! Knowing that others have also found it beautiful is truly heartwarming - Team HoH x
We're thrilled to hear that you found the necklaces beautiful and that both your daughters were delighted with them! Ensuring that your orders arrive beautifully packaged and bring joy to you and your loved ones is important to us. Thank you immensely for your kind words - Team HoH x
“Thank you for your brilliant customer care & all your effort in making a truly unique gift for our granddaughter after she lost her dad two months before her 16th birthday, she absolutely loves it & wears it every day It was all the more special as you were able to copy his handwriting on the back of the locket.When it arrived it was very well packaged & looked really classy in the presentation box.Many thanks. Paul Forbes”
We're deeply touched by your message and honoured to have been a part of creating such a meaningful gift for your granddaughter during such a difficult time. Knowing that she loves the locket and wears it every day brings us immense joy.Thank you so much for your kind words about our customer care and the effort we put into making each gift truly unique. We understand the importance of capturing special details like your late son's handwriting, and we're grateful for the opportunity to do so. We hope this piece helps to bring your granddaughter comfort and we really appreciate your trust with this - Team HoH x
We're thrilled to hear that you found the necklace absolutely brilliant and that it was presented brilliantly as well. Knowing that it was a wonderful present to give brings us immense joy. Thank you so much for your kind words and for your recommendation - Team HoH x
