“Overall I was pleased with my jewellery that you did for me it all seemed to go smoothly,however at no point was there any condolences or thanks for using us at this difficult time etc which would have been nice”
Thank you for sharing your feedback with us. We're pleased to hear that you were happy with the jewellery we created for you and that the process went smoothly. We understand that during this difficult time, a show of condolences and appreciation would have been a thoughtful gesture, and we sincerely apologise for not providing that in our communication. Your satisfaction and comfort are essential to us, and we'll take this feedback to ensure we improve in this area. If you have any further questions or need any more assistance, please don't hesitate to reach out - Team HoH x
