The best possible feedback we can receive is that you had a great experience with us and we would like to thank you for your feedback and for choosing Team HoH to create your special piece of jewellery. We hope you adore it - Team HoH x
“Absolutely fantastic service from start to finish, I was so impressed with the customer service and help I received when I needed to ask questions. I have exactly what I wanted, the ashes of my dad with me always. Two beautiful necklaces delivered just over 3 weeks after ordering.”
Thank you for your wonderful feedback. Every order really is created with great care and consideration and so it really is lovely to hear this is seen by our valued customers. We're so proud we were able to help and it's wonderful to know you've had a great experience with us - Team HoH x
“Most definitely hands down the best experience iv ever had. The necklace was perfect beyond anything I could of imagined, I finally have my girly back on my chest where she always slept. Thank you so much. The whole experience was fast and had regular updates on the process and was provided with a tracking email as soon as they had sent my necklace out for delivery.”
Thank you for choosing us to create such a very special piece of jewellery. It was a pleasure to create something which means so much and we are all delighted to hear how happy you are with your unique keepsake. Although in the saddest of circumstances, we hope that this jewellery brings some comfort - Team HoH x
“The team at Hand on Heart jewellery were so helpful from start to finish, their customer support is second to none. Everything was made so easy for me during a difficult time and I got the most beautiful pendant necklace with my dads ashes so I can always have him with me. They also sent back the ashes they didn't use. It all went so smoothly and I can't thank them enough for the wonderful service they provide and the delicate way in which they handle everything.”
Thank you for your extremely kind feedback. Here at Hand on Heart, we pride ourselves on providing our customers with the very best customer service and high-quality products and so it really is wonderful to hear how delighted you are with our service. Although it is the saddest of circumstances, we are pleased to have been able to create you an extremely precious keepsake in memory of your Dad, which we hope will bring some comfort following your loss - Team HoH x
“Wish I would of taken more note of the pendant size as it’s way to small, its no bigger than a 5 pence so was very disappointed, it’s not worth the money, shame would of been lovely if the pendant was larger.”
Thank you for your feedback. We are deeply sorry to hear you are disappointed with your ashes necklace as here at Hand on Heart, we pride ourselves on providing our customers with the very best high-quality products and we spend many hours researching our suppliers to ensure the materials we use are of the highest quality available.With regards to the size of the pendant you have received, we do try to ensure our product descriptions are thoroughly detailed, including measurements of each item and lifestyle images of our designs are provided to ensure our customers are aware of the design they are purchasing before placing an order to prevent any disappointment.We would never wish for any of our customers to feel disappointed with their unique keepsake and so please may we ask you to email us directly at studio@handonheartjewellery.co.uk with your order details and a member of our friendly customer service team will be more than happy to discuss your order details with you further. Thank you in advance - Team HoH x
“Amazing service, will definitely use again and share with friends. Kept me informed every step of the way . Thank you for my amazing necklace of my lovely mum .”
Thank you for choosing us to create such a very special piece of jewellery. It was a pleasure to create something which means so much and we are all delighted to hear how happy you are with your experience with us. Although in the saddest of circumstances, we hope that this jewellery brings some comfort. As with any business like ours, the greatest advertising we can have is word of mouth from satisfied customers and we cannot thank you enough for recommending our services - Team HoH x
