“The delivery, dealing with my special requests, customer service all excellent. I have one niggle. Their advertising is all grey font on off-white background both online and in print. Very trendy and appears sympathetic given the product but …. This is not good for those with eyesight problems or visual impairments and should be addressed under an equality agenda.”
We apologise for any inconvenience you may have experienced and appreciate your valuable feedback. We understand your concerns regarding our advertising and marketing materials and we will certainly take your comments into account. Our aim is to make our services accessible to everyone, and your input helps us improve. We're glad to hear that you found our delivery, handling of special requests, and customer service excellent.Team HoH x
We're delighted to hear that you absolutely love your necklace! Thank you for your kind words about our service. It's wonderful to know that others have also noticed and appreciated the beauty of your necklace. Your recommendation means a lot to us,Team HoH x
“A very good experience, from ordering to receiving my necklace. I am very pleased with it it’s beautiful thank you so much. Everybody I’ve shown is very impressed too.”
Thank you for your lovely feedback! We're delighted to hear that you had a positive experience from ordering to receiving your necklace. It's fantastic to know that you find it beautiful, and we're truly grateful for your kind words - Team HoH x
Thank you so much for taking the time to share your positive feedback. We are thrilled to hear that you are pleased with both the process and the finished piece - Team HoH x
“Wonderful, they handled our beloved pets ashes with care. The necklaces we received are stunningly beautiful. I did have a slight issue with one of the chains, Hand on Heart sorted it out quickly. Would recommend to anyone”
Thank you so much for your kind words and for choosing Hand on Heart to create such special keepsakes. We understand how important it is to handle beloved pet ashes with care, and we're delighted that you found the necklaces to be stunningly beautiful. We apologise for the slight issue you experienced with one of the chains, but we're pleased to hear that our team was able to resolve it quickly. Your satisfaction and peace of mind are of the utmost importance to us - Team HoH x
Thank you for sharing your experience with us. We take great care in providing clear communication and ensuring that the entire process is as smooth as possible during what can be a sensitive time. Your recommendation means a lot to us, and we're thrilled that you adore your necklace - Team HoH x
Thank you for your wonderful review! We're pleased to hear that you had a great experience with us from start to finish and that you love your special necklace. We feel honoured to have been a part of creating something that will be treasured forever - Team HoH x
