Thank you for sharing your feedback with us. We're pleased to hear that you liked the packaging of your order. However, we understand that you may have expected the item to be larger. We apologise if the size of the item didn't meet your expectations. We do our best to provide accurate product descriptions and images on our website, but we understand that it can be difficult to gauge the size of an item online - Team HoH x
Thank you for sharing your feedback with us. We're pleased to hear that you liked the packaging of your order. However, we understand that you may have expected the item to be larger. We apologise if the size of the item didn't meet your expectations. We do our best to provide accurate product descriptions and images on our website, but we understand that it can be difficult to gauge the size of an item online - Team HoH x
Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a very good overall experience with our service and that you find the pendant lovely. Creating meaningful pieces of jewellery is our passion, and it's always heartening to know that our customers appreciate the craftsmanship and care that goes into each piece - Team HoH x
“So happy with my locket. It made me cry. I miss my spaniel Flo so much and it’s so lovely to have a piece of jewellery to remember her with. It was beautifully packaged and I was updated throughout the delivery process to when it would arrive. I’m ever so grateful, thank you”
Thank you for trusting us to create this special keepsake in loving memory of Flo, it is an honour to be able to create such treasured pieces of jewellery. Kind Regards, Team HoH x
“I opted to pay extra for delivery within the week and my personalised items came within 5 days.My boys paw print matched perfectly and all boxed up lovely”
Thank you for your review of your special locket. We're thrilled to hear that your piece arrive safely and quickly. Our team put in their heart and soul to make sure those details are just right and it's so lovely to hear that this is appreciated by our valued customers.Kind Regards, Team HoH x
“Unfortunately we lost my my baby pug last year, my family wanted something to remember him by and help us feel closer to him. We found this company and all ordered a necklace with his paw print and his name that holds his ashes. The care and respect we had from hand on heart jewellery was incredible and we all cherish this jewellery. Couldn’t thank you enough for helping us remember our dog.”
We're so sorry to hear of your loss. Here at Hand on Heart, we pride ourselves on providing our customers with the very best customer service and high-quality products and so it really is wonderful to hear how delighted you are with our service. Although it is the saddest of circumstances, we are pleased to have been able to create you an extremely precious keepsake in memory of your pug, which we hope will bring some comfort following your loss. Thank you for trusting us to help - Team HoH x
“Excellent, when my locket was delivered, i was amazed of how beautiful it was. It is just perfect. I will wear it with pride.It is a great idea and now i can have my dear pet with me all the time.”
Thank you for this wonderful feedback, we're delighted to hear you adore your special HoH piece. We hope this brings you some comfort know you've got your loved one close by. Thank you for trusting us with this - Team HoH x
